Ratings based on 701 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
14 May 2024 by Fifie, Hotel Management
Response-Dear Mio,Thank you for sharing your rating.Your feedback is invaluable as it helps us identify areas for improvement. We will certainly look into ways to enhance the privacy and functionality of our room designs to ensure a more comfortable experience for our guests.We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future. Thank you for staying with us.Warm Regards Fifie Guest Relations Executive Ibis Styles Singapore on Macpherson
by A verified traveler
Posted 11 May 2024
Normal, minimum, and reasonable hotel as assumed by the price and area. The room was decent. not too tiny but probably suitable for 1 person.
I stayed there business reason and i knew its distanced from sightseeing area. You will need a bus ride to go downtown and bus stop is 5min away. To the closest MRT station, you have to walk 20min.
During my 3weeks stay, many visitors came and left, sometimes very big group. You happen to hear your neighbors clearly due to the thin walls. If you expect quiet and luxury hotel, its not a place. But if you are looking for cheap place and ok with bus ride, then this is a reasonsble place for short stay.
Comment from Hotel Management
14 May 2024 by Fifie, Hotel Management
Dear Mio,Thank you for providing such a detailed review of your stay. We appreciate your balanced perspective and the time you took to share your experience.It's good to hear that you found our hotel to be a reasonable and decent option for your business trip. We understand that our location may require a bit of travel to reach downtown and the MRT station, and we appreciate your understanding in this regard.We apologize for any inconvenience caused by noise due to the thin walls and the presence of large groups. We know how important a quiet environment can be, especially during a longer stay. Your feedback helps us recognize areas where we can improve.Thank you for highlighting that our hotel can be a suitable and affordable option for those who don't mind a bus ride to get downtown. Your insights will be helpful for future guests who are considering staying with us.We hope to welcome you back again and provide an even better experience next time. Safe travels and best wishes!Warm Regards Fifie Guest Relations Executive Ibis Styles Singapore on Macpherson
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
10 May 2024 by Fifie, Hotel Management
Dear Guest,I'm truly sorry to learn that your experience fell short of your expectations, leading to a rating of 1 out of 5. We take your feedback seriously and would appreciate any additional details you could provide to help us understand where we may have gone wrong and how we can improve. Your satisfaction is incredibly important to us, and we are committed to addressing any issues you encountered to ensure a better experience in the future. If you're willing, please share more about your concerns so we can work to make things right. Thank you for bringing this to our attention.Warm Regards Fifie Guest Relations Executive Ibis Styles Singapore on Macpherson
by A verified traveler
Posted 28 Apr 2024
Small rooms
Comment from Hotel Management
10 May 2024 by Fifie, Hotel Management
Dear Herbert,We apologize for any discomfort you experienced due to the size of the rooms. We understand that spacious accommodations are important for our guests' comfort, and we regret if the room size did not meet your expectations.Your feedback is valuable to us, and we will take it into consideration as we continue to make improvements to our property. If there's anything else we can do to enhance your experience or if you have any additional feedback to share, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards Fifie Guest Relations Executive Ibis Styles Singapore on Macpherson
by A verified traveler
Posted 27 Apr 2024
So so
Comment from Hotel Management
10 May 2024 by Fifie, Hotel Management
Dear Chi Pang,Thank you for your feedback. We understand that your experience was only "so so" and we apologize for any aspects of your stay that did not meet your expectations. We strive to provide our guests with a comfortable and enjoyable experience, and we regret if we fell short in any way.If there are specific areas where you believe we can improve, we would appreciate hearing more from you. Your feedback is invaluable to us as we work to enhance our services and accommodations for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future. If there's anything we can do to make your next stay better, please don't hesitate to let us know.Warm Regards Fifie Guest Relations Executive Ibis Styles Singapore on Macpherson
by A verified traveler
Posted 15 Apr 2024
Great location for buses to the CBD. Friendly and helpful staff.
Comment from Hotel Management
16 Apr 2024 by elma, Hotel Management
Dear Michael,Thank you for taking the time to share your experience with us! We're thrilled to know that you found our location convenient for accessing buses to the city center and that our staff were able to assist you during your stay. We strive to provide exceptional service to all our guests, and your kind words serve as encouragement for us to continue delivering memorable experiences. We look forward to welcoming you back on your next visit. Thank you for choosing us.Warm regards, Elma GregoriosGuest RelationsIbis Styles Singapore on MacPherson
by A verified traveler
Posted 13 Apr 2024
No concierge service?
Comment from Hotel Management
14 Apr 2024 by elma, Hotel Management
Dear Mark,Thank you for taking the time to share your feedback with us. We appreciate your perspective on our hotel services.Regarding your comment about the absence of a concierge service, we apologize for any inconvenience this may have caused during your stay. While we have 24 hour concierge, our front desk team is always available to assist with any inquiries, recommendations, or arrangements you may need. Whether it's local attractions, dining recommendations, transportation assistance, or any other assistance, our team is here to ensure you have a seamless and enjoyable experience.We understand the importance of having personalized assistance available, and we're continuously looking for ways to enhance our guest services. Your feedback will certainly be taken into consideration as we strive to improve and meet the needs of our valued guests.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards, Elma GregoriosGuest RelationsIbis Styles Singapore on MacPherson
by A verified traveler from Leicester
Posted 4 Apr 2024
Too many groups of tourists. The pool is great but the rooms are basic and dated. The in room facilities is average. Wouldn’t recommend unless it’s a budget issue. The MRT is a taxi ride to Mattar station
Comment from Hotel Management
4 Apr 2024 by elma, Hotel Management
Dear Tejash,Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and are grateful for the opportunity to address your concerns.We apologize for any inconvenience caused by the presence of multiple groups of tourists during your stay. Rest assured that we strive to provide convenience on every guest possible. We seek your understanding regarding in this area.While we are pleased to hear that you enjoyed our pool facilities, we regret that the rooms did not meet your expectations. We understand that proximity to public transportation is essential for our guests' convenience, and we apologize if the distance to Mattar station was not ideal for you. We will continue to explore options to improve accessibility and transportation arrangements for our guests.Your recommendation means a lot to us, and we are committed to addressing the areas of concern you've highlighted to ensure a more satisfying experience for our guests in the future.Thank you once again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future, providing an improved and more enjoyable stay.Warm regards,Elma Gregorios – elma.gregorios@accor.comGuest RelationsIbis Styles Singapore on MacPherson
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
14 Apr 2024 by elma, Hotel Management
Dear Brenda,Thank you for sharing your feedback with us. We truly value your input as it helps us to understand how we can better serve our guests.While we're glad to see that you had an overall positive experience during your stay, we also recognize that there may have been areas where we could have improved to earn that fifth star. Your satisfaction is our top priority, so if there are any specific aspects of your stay that you feel could have been better, we would greatly appreciate hearing more about it.Please feel free to reach out to us directly with any additional comments or suggestions you may have. Your insights are incredibly valuable to us as we strive to enhance the experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with a seamless experience from start to finish.Warm regards, Elma GregoriosGuest RelationsIbis Styles Singapore on MacPherson
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
19 Mar 2024 by elma, Hotel Management
Dear Muhammad,It's fantastic to hear that you had such a positive experience during your stay! A perfect 5 out of 5 rating is truly commendable. If there's anything specific you would like to highlight please don’t hesitate to let us know. Your feedback helps us understand what guests value most, and ensures we continue to deliver outstanding experiences. If there's anything you want us to offer you or any future guests, we're here to assist. Thank you for sharing this wonderful feedback!Warm regards,Elma Gregorios – elma.gregorios@accor.comGuest RelationsIbis Styles Singapore on Macpherson
