Ratings based on 249 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Wish the room was more spacious. Overall, it was a great stay. Thanks.
Comment from Hotel Management
10 May 2024 by Maran - Assistant Rooms Division Manager, Hotel Management
Dear Jianfeng,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a great stay with us. Your lovely review will be celebrated with the team in their effort in creating magnificent guest experiences, and serve as an added boost of motivation in their daily tasks.Although you found the room small, we are glad that you still had a good experience with us.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,
by A verified traveler from San Fernando
Posted 9 May 2024
The staff was rude to me
Comment from Hotel Management
10 May 2024 by Maran - Assistant Rooms Division , Hotel Management
Dear Fareed,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon!I am sorry to hear that your stay was not a complete success due to the service from our desk team. These incidents are not reflective of our service standards and I do apologize for the inconvenience you have experienced. Since receiving you feedback, this matter also has been brought to the attention of our management for continuous improvements on guest service experience.Although you had faced this one particular incident, we are glad and extremely grateful that you still had a good experience with us and have provided us such good rating.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,
by A verified traveler from Sunrise
Posted 27 Apr 2024
Good job
Comment from Hotel Management
28 Apr 2024 by Maran - Assistant Rooms Division , Hotel Management
Dear Jesus,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that our property met your overall expectations. Your lovely compliments to the team will be celebrated with them in creating magnificent guest experiences, and serve as an added boost of motivation in their daily tasks.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Ning Sutinan S. (Operations Manager), Hotel Management
Dear Madison,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. Should you have further concerns you may wish to reach out to me directly.Warm regards,
by A verified traveler
Posted 9 Apr 2024
Clean facility and friendly staff
Comment from Hotel Management
11 Apr 2024 by Ning Sutinan S. (Operations Manager), Hotel Management
Dear Rajeev,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warm regards,
by A verified traveler
Posted 7 Apr 2024
Very clean . Dining clean good food . Friendly staff’SpeacialyKim pong & yusuph are good .
We talk to them ,Kim pong helping for to go out .
Comment from Hotel Management
8 Apr 2024 by Ning Sutinan S (Operations Manager), Hotel Management
Dear Chhinder Pal,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!I am heartened to know that you have had a pleasant stay and especially you have enjoyed room cleanliness, Express Start Breakfast and warm hospitality from our team members. Your kind compliment to Yusuf and Kim Peng will be celebrated in each of their contribution of making a magnificent guest experience. Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warm regards,
by A verified traveler
Posted 27 Mar 2024
The staff is always courteous and go out of their way to make your stay a pleasant one.
The rooms are clean and the beds, very comfortable.
Have always enjoyed staying here.
Comment from Hotel Management
30 Mar 2024 by Ning Sutinan S. (Operations Manager), Hotel Management
Dear Prabha,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness, comfy bed and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
8 Apr 2024 by Ning Sutinan S (Operations Manager), Hotel Management
Dear Anisha,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,
by A verified traveler
Posted 12 Mar 2024
Rooms were very small; perfect for a businessman, not so much for a couple. Filled with two chairs that only took up valuable space. Shower was designed in a way that water would leak out onto the floor. Breakfast was welcome. Late check-out was appreciated.
Comment from Hotel Management
13 Mar 2024 by Ning Sutinan S (Operations Manager), Hotel Management
Dear Donna,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are sorry to hear that your stay was not a complete success due to the room size and shower room design. Your feedback will be taken into consideration for future enhancement to improve comfort and experience. On the positive note, we are thrilled to hear that you had enjoyed Express Start Breakfast and late check out provided. Your compliments will be shared with the team on creating a magnificent guest experience. With your feedback, we strive to improve and hope that you would give us the opportunity to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.Warm regards,
by A verified traveler
Posted 5 Mar 2024
The staff were extremely helpful and the room was clean, modern and well maintained. The breakfast provided a good choice.
The hotel is being expanded but the work did not compromise the great experience.
Comment from Hotel Management
6 Mar 2024 by Ning Sutinan S (Operations Manager), Hotel Management
Dear John,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a pleasant stay and especially enjoyed Express Start Breakfast, room cleanliness & conditions of the hotel and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for sharing your lovely recommendation and review of our property in your travel journey. We wish you a safe travel and look forward in welcoming you back in the near future!Warm regards,
