Ratings based on 604 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Mar 2024
The room was clean and spacious. Staff was friendly and helpful. AC blows cold. The only issue here is that it's a bit farther than I'd like to have been from the main attractions. I recommend using public transportation as much as you can because Grab and taxi really starts to add up. It's not difficult to navigate if you preplan your routes.
Comment from Hotel Management
15 Mar 2024 by TEAM MANAGEMENT, Hotel Management
Thank you for taking the time to share a review of your stay with us and we are delighted to hear of your experience. We have noted your feedback and will share it with the team. We look forward to welcome you back for your next visit. Sincere regards.
by A verified traveler
Posted 10 Feb 2024
I liked the quiet area. Lots of food options nearby but limited night life.
Comment from Hotel Management
11 Feb 2024 by TEAM MANAGEMENT, Hotel Management
Thank you for taking the time to share a review of your stay with us and we are delighted to hear of your experience. We have noted your feedback and will share it with the team. We look forward to welcome you back for your next visit. Sincere regards.
by A verified traveler
So bad, we forfeit our expense and left
Posted 4 Oct 2023 on HotelsFolks, this place is an absolute dump. I usually do not provide reviews (good or bad), but in this case, I had to. Businesses being run in the hospitality industry cannot get away with providing horrid, sub-standard accommodations and not have consequences.
I booked this hotel on Hotels.com and my intention was to stay a single night for a flight layover. I chose what I thought was an average hotel, not trying to overpay for a single night. For the room my wife and I received, the pictures online are incredibly deceiving. From the moment we got out of the elevator, we released we were in trouble. The walls and carpets are stained from what looks like water damage. The room was horrible. The walls were completed stained, the bathroom had rust, and the bed comforter and sheets had multiple stains on them. My wife and I looked at each other and told the front desk we could not stay due to the condition of the room. We went over to 30 Bencooler which was WAY better. I should have paid the extra $50 from the get-go.
To be fair, the front desk personnel was nice and I'm sure this hotel has a few rooms that are okay. That said, why risk it with so many options available? The other reviews mentioning "location" as a pro - I am not sure what they are talking about. The "location" (compared to being further West) isn't good. There are several run-down businesses right outside the hotel. It takes a 10 minute walk to get to something reasonable.
You've been warned.
by A verified traveler from Fremont
Posted 2 Aug 2023
The convenience level is great, and the environment of the nighttime was a little not clean:)
Comment from Hotel Management
18 Aug 2023 by TEAM MANAGEMENT, Hotel Management
Thank you for taking the time to share a review of your stay with us and we are delighted to hear of your experience. We have noted your feedback and will share it with the team. We look forward to welcome you back for your next visit. Sincere regards.
by A verified traveler
Posted 6 Jul 2023 on Hotels
by A verified traveler
Posted 1 May 2023 on Hotels
by A verified traveler
Posted 18 Feb 2023
by A verified traveler
Posted 6 Jan 2023 on Hotels
Comment from Hotel Management
8 Jan 2023 by TEAM MANAGEMENT, Hotel Management
Thank you for taking the time to share a review of your stay with us and we are delighted to hear of your experience. We have noted your feedback and will share it with the team. We look forward to welcome you back for your next visit. Sincere regards. TEAM MANAGEMENT
by A verified traveler
Posted 5 Jan 2023
Nice staff, good location, Netflix enabled.
Comment from Hotel Management
8 Jan 2023 by TEAM MANAGEMENT, Hotel Management
Thank you for taking the time to share a review of your stay with us and we are delighted to hear of your experience. We have noted your feedback and will share it with the team. We look forward to welcome you back for your next visit. Sincere regards. TEAM MANAGEMENT
by A verified traveler
Posted 1 Jan 2023
There was mold on all the AC vents which made me feel sick. The hotel was very noisy and you could hear everything outside the doors. They over charge for everything.
Comment from Hotel Management
8 Jan 2023 by TEAM MANAGEMENT, Hotel Management
Thank you for taking the time to share a review of your stay with us and we are delighted to hear of your experience. We have noted your feedback and will share it with the team. We look forward to welcome you back for your next visit. Sincere regards. TEAM MANAGEMENT
