Ratings based on 22 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2022 on Hotels
by A verified traveler
Posted 7 Jun 2021
by A verified traveler
Good value for money
Posted 9 Feb 2020 on HotelsGreat staff e awesome location, very close to Chinatown MRT station (exit F or E). Room was nice, small as expected, but there are two things I did not like: 1. No window in the room, a noisy fan in place 2. Although bathrooms and all facilities very clean, the rug inside the room was not, lot of long hair, certainly not mine! I did like the good air conditioner and washer/drier facility (self service, S$3 each). Breakfast was simple but consistent, with cereals, cooked eggs, bread/toaster, fresh orange juice, milk, coffee and fresh oranges.
by A verified traveler
Posted 10 Nov 2019
The hotel is near chinatown station.
Service is good.
by A verified traveler
Overall a good cheap stay in Singapore :)
Posted 17 Jun 2019 on HotelsOur stay was great, couldn’t of picked a better hotel (3 minute walk to Chinatowns MRT). Staff were friendly and room was comfortable. There appeared to be a few people waiting for showers in the morning, but we did this on the evenings so didn’t affect us.
To be expected and didn’t bother us, but be aware that the walls are very thin, so you can hear a lot going on outside your room.
Breakfast was basic: cereal, toast and spreads, hard boiled eggs, hot drinks and juice. Enough to start the day, but a little repetitive after a few nights :)
by A verified traveler
Posted 27 Mar 2019 on Ebookers
The ladies from the reception do not work there, they deal with guests in a FREE TIME.
by A verified traveler
Posted 26 Jan 2019
Too small but it's okay with the price. Eieieieieieieieieieieieieiei
by A verified traveler from Baltimore
Posted 27 Nov 2018
Nothing to like, the most disgusting place ive ever stepped into, no working tv. Shared bathroom was filthy! Left after an hour of check in
Comment from Hotel Management
6 Dec 2018 by Best regards, BIC & GPC Management, Hotel Management
Dear Expedia,
This guest was very unreasonable and full of complaints on every details of her stay. She challenged that the $10 refundable deposit was not listed in our website. Even refused to submit her passport for verification which we would have refused her check in. However our new staff proceeded for her to avoid more unpleasant exchanges. She also shouted profanity at many of our other guests thinking that they are our hostel staff. She also complained our mattress is too hard, but it is a very personal view on such issues. Our mattress has been 3 months old and no guests has complained about it. As our hostel is situated in a conservation building, there is no lift access to level 2 and level 3. The other issue was she has to climb a flight of stairs to the second level which is definitely an unreasonable complaint. The TV provided is an internet TV which has access to multiple channels. As in every internet TV, there’s an internet lag during channel switch. The TV was working perfectly. The aircon provided was working perfectly as it was a brand new aircon. Our bathroom are cleaned and washed every hourly. We don’t see any complaints from other guests and have always maintained a high standard of cleanliness. After 6 hours of unruly behavior, she demanded a refund and checked out which we acceded to avoid further disturbance to other guests. We almost called in the police to handle her. Henceforth, we have blacklist this guest.
Best regards, BIC & GPC Management
by A verified traveler
Posted 23 Nov 2018 on Hotels
No electrical power in double room I had reserved. Went to front desk 3 times before someone came up to check it. When they managed to restore electrical power to the room, then AC unit was not working. Then they offered me another room with a loft bed reachable only by ladder (I am a senior citizen with a bad leg). Then they offered me another room in which the air-conditioining was also not working. This hotel is is a NIGHTAMARE!!!
Comment from Hotel Management
6 Dec 2018 by Best regards, Backpackers' Inn Chinatown Mgt, Hotel Management
Dear Mr Hammond,
We are responding to your review that you have posted on 23 November 2018. Yes indeed, for the deluxe double room that you have initially booked had encounter electricity trip and we did apologise to you for this unforeseen circumstances. However, we managed to restore the electricity power within couple of minutes. The aircon in the room will not be cold instantly as the electricity has just been restored.
We did offer you room alternatives. The deluxe loft room was offered to you initially. You did not mention to us that you can't climb the loft bed stairs. It did not occur to us that you can't climb too as we noticed you are dressed in full attired cyclist outfit with helmet.
When you rejected the loft room, we even offer our deluxe family room to you despite the room price difference. You rejected our offer thrice given the unreasonable issue of bad luck and no provision of toothbrush and you demanded refund. All the while our hostel do not provide such toiletries amenities for guests. Our hostel amenities are listed in all our booking agents websites. Please view it when you have the time. We did realise you came over to our hostel with a blown bicycle tyre and you may be very upset. However, please note we are only hostel operators and we will do our best to make our guest stay a pleasant one.
by A verified traveler
Posted 18 Nov 2018 on Hotels
Comment from Hotel Management
4 Dec 2018 by BIC & GPC Management, Hotel Management
Thank you for your review. We look forward to be of service to you soon.
Warm regards,
BIC & GPC Management
