Ratings based on 191 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Mar 2024
Was very clean and quiet. Staff was very accommodating and personable. The food was very tasty and overall a great experience.
Comment from Hotel Management
4 Mar 2024 by Paulo Paias, GM, Hotel Management
We genuinely appreciate your review. It's reassuring to know that you had a good stay at our hotel and that our property met your expectations. Our team is dedicated to ensuring a pleasant experience for our guests, and we're grateful for your feedback. We'll ensure your comments are shared with our staff who contributed to your positive stay. Thank you for sharing your review, and it was a pleasure having you as our guest.Regards, Paulo Paias, GM
by A verified traveler
Posted 26 Feb 2024
Comment from Hotel Management
29 Feb 2024 by Paulo Paias, GM, Hotel Management
Dear Ramo,I'm disappointed to learn that your experience with us was not the exceptional one we aim for. We aim to exceed your expectations at every turn - with world-class service, sparkling clean rooms, and truly memorable experiences. Our commitment to our guests is reflected in our team members and the culture we've established, where resolving any issues is a top priority so that our guests can continue to enjoy a wonderful stay. We want to ensure that every stay is exceptional, and our hotel management will conduct a thorough evaluation of your experience. I am disappointed that we didn't live up to your expectations, and for that, I apologize. I hope you will give us another chance to provide you with the fantastic experience we're known for.Regards, Paulo Paias, GM
by A verified traveler
Posted 24 Feb 2024
Beautiful
Comment from Hotel Management
7 Mar 2024 by Paulo Paias, GM, Hotel Management
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Paulo Paias, GM
by A verified traveler
Posted 20 Feb 2024
Very relaxing & enjoyable stay. Staff was friendly & attentive.
Comment from Hotel Management
29 Feb 2024 by Paulo Paias, GM, Hotel Management
Dear Herwig,Thank you for a superb rating! Thank you for taking the time to write about your stay - we are thrilled you had a wonderful time and experienced every element of true hospitality. Our team enjoys going the extra mile to deliver the very best levels of service to our guests, and to look after their every need. I am so pleased you felt so welcomed and enjoyed everything about your time with us. We look forward to welcoming you back on many future occasions.Regards, Paulo Paias, GM
by A verified traveler from Dover
Posted 20 Feb 2024
The beach was lovely, but the water was rough most of the time we were there. There is a ledge that drops about 2 feet once you get into the ocean and up to your waist.
Too rough for kids, but there is a lovely pool
My biggest complaint is the service..in the restaurant and on the beach. The first two days it was ok…maybe 30-40 minutes for tacos on the beach.
Because Zemi was already taking a large service charge that was split amongst all the staff, I was not tipping 20 percent. By the third day, my lunch was taking an hour and a half to arrive and dinner took almost two hours. It was quite clear that I was experiencing a work slow down of sorts..due to the fact that I was not tipping well in the staffs opinion.
I started tipping 20 percent and the problem rectified itself immediately. The staff was chatty and friendly. So I was paying a service charge and 20 percent tip.
I also was giving the beach staff cash tips. I did not want my vacation ruined by making an issue, not did I think this would do anything to improve the attitude of the staff. So I caved in.
I have never experienced this at a first class resort.
I have traveled to over 156 countries and usually stay in first class resorts.
I would not return because of it.
Comment from Hotel Management
20 Feb 2024 by Paulo Paias, GM, Zemi Beach House, Hotel Management
Dear Susan,At our Zemi Beach House, we aim to spoil every guest with a heightened sense of service one doesn’t often find.Your feedback is of the utmost importance, enabling us to ensure the quality and impeccable service for which we are well known. I apologize for the quality inconsistencies encountered during your dining experiences. Rest assured that your comments have been addressed accordingly and measures are being taken.Please do let us know when you're ready for another luxurious and relaxing stay with impeccable service. We will ensure that your next trip to our enchanted property will be an improvement on this one! Kindest regards,Paulo Paias, GM
by A verified traveler from Sewell
Posted 17 Feb 2024
Outstanding beautiful beach and turquoise water! The Thai spa was lovely.
Comment from Hotel Management
19 Feb 2024 by Paulo Paias, GM, Hotel Management
Thank you Eileen for providing us with your kind thoughts on your recent stay. Your positive comments about your stay and the exceptional service from our staff are a source of pride for me. Our aim is to offer exceptional service that truly takes care of our guests, and it's always a gratifying experience to receive confirmation that we have succeeded. We will make sure to give recognition to all team members who played a role in ensuring your seamless experience. We look forward to the pleasure of welcoming you back many times in the future.Regards, Paulo Paias, GM
by A verified traveler
Posted 17 Jan 2024
Comment from Hotel Management
23 Jan 2024 by Paulo Paias, GM, Hotel Management
Thank you for taking the time to leave a terrific rating. I am so glad that you enjoyed a wonderful stay with us. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your stay and found everything to be so comfortable. We all look forward to welcoming you back to the hotel on your next visit.Regards, Paulo Paias, GM
by A verified traveler
Posted 21 Dec 2023 on Orbitz
Perfect place to relax. Great service. Beautiful property. Stunning beaches.
Comment from Hotel Management
21 Dec 2023 by Paulo Paias, GM, Hotel Management
Thank you for taking a moment to share your experience with us. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again.Regards, Paulo Paias, GM
by A verified traveler
Posted 15 Dec 2023
Comment from Hotel Management
16 Dec 2023 by Paulo Paias, GM, Zemi Beach House, Hotel Management
Hello Michael,Thank you so much! We are delighted to see you enjoyed your visit to our Zemi Beach House. Thank you so much for taking the time to celebrate our incredible staff by giving them very high ratings. They are all so hard-working and we love when they get the recognition that they deserve! We are pleased that you enjoyed our property, location, and the beauty and culture of Anguilla! We look forward to your next amazing experience!Warm regards,Paulo P., GM
by A verified traveler
Posted 9 Dec 2023
Excellent property! The beach is fantastic with crystal clear blue water and heavy white sand. I spent the majority of my stay on the beach and was amazed with its beauty. Trevor was a big help! Princess in the Rhum Room was awesome too. My favorite was the spa. Sarya is an excellent therapist. I had two massages with her and they were the best massages I’ve had anywhere in the Western hemisphere. However, the food at all of the restaurants was average. Good but nothing to write home about. Also, overpriced. Nevertheless, I would highly recommend this property and return. Next time I’d put more energy into finding other food options.
Comment from Hotel Management
10 Dec 2023 by Paulo Paias, GM, Hotel Management
Thank you for highly rating our hotel after your recent stay. I am so pleased to learn that you were thoroughly impressed with your stay and the exceptional treatment from our staff. Our goal is to provide exceptional service to meet the needs of our guests, and it is always a pleasure to receive confirmation that we have achieved this. We will make sure to honor the efforts of every team member who helped. The chance to host you again on many future visits is something we eagerly anticipate.Regards, Paulo Paias, GM
