Ratings based on 126 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
I’ve stayed here for the second time, each stay has been for a week minimum. It’s a good clean no frills apartment hotel. Ideal for business travelers who are spending less time in the room. The breakfast is quite basic but good enough to get going.
Comment from Hotel Management
28 Apr 2024 by Cissy ZHOU, Hotel Management
Dear Guest, Thank you for choosing Somerset Grandview as your accommodation during your holiday in Shenzhen. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.
by A verified traveler
Posted 22 Apr 2024
This is the second time we have stayed in this property. Both the stays were for over 7 days. It’s comfortable little place. Breakfast is very basic average but enough to get going.
Comment from Hotel Management
28 Apr 2024 by Cissy ZHOU, Hotel Management
Dear Guest, Thank you for choosing Somerset Grandview as your accommodation during your holiday in Shenzhen. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.
by A verified traveler
Posted 19 Dec 2023
Kind of out of the way from the actions
Comment from Hotel Management
4 Jan 2024 by cora, Hotel Management
Dear guest: Thank you for choosing Somerset Grandview as your accommodation in Shenzhen. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
by A verified traveler
Posted 18 Dec 2023
Kind of out of the way in a residential area
Comment from Hotel Management
4 Jan 2024 by cora, Hotel Management
Dear guest: Thank you for choosing Somerset Grandview as your accommodation in Shenzhen. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
by A verified traveler
Posted 10 Dec 2023 on Hotels
Comment from Hotel Management
4 Jan 2024 by cora, Hotel Management
Dear guest, thank you for choosing us as your first accommodation and your high opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
by A verified traveler
Posted 22 Oct 2023
Large and clean
Comment from Hotel Management
25 Oct 2023 by cora, Hotel Management
Dear guest, thank you for choosing us as your first accommodation and your high opinion on us! It's our goal to make every effort to provide guests with a homelike service experience. Thank you very much for your encouragement, and we sincerely look forward to your coming again.
by A verified traveler
Posted 4 Aug 2023
It is a service appartement with a proper kitchen. The whole apartment is very big for the price compared to a hotel. However, the room have a damp smell.
Comment from Hotel Management
17 Aug 2023 by cora, Hotel Management
Dear Guest, It was a great pleasure having you stay at Somerset Grandview Shenzhen. Thank you for sharing your feedback about your stay experience with us. Please be assured that I will transfer your feedback to our team to improve our product.We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Thanks and best regards!
by A verified traveler
Posted 30 Jul 2023
Service is ok but wifi is terrible
Comment from Hotel Management
3 Aug 2023 by cora, Hotel Management
Dear Guest, It was a great pleasure having you stay at Somerset Grandview Shenzhen. Thank you for sharing your feedback about your stay experience with us. Thanks and best regards!
by A verified traveler
Posted 3 Jul 2023
The stay is excellent. I’ll describe the room with clean, roomy, great design, new and comfortable. I visited in rainy hot July and their AC is the best kind with zones for different rooms and quite. The staffs are super friendly and helpful. I’ll definitely come back to this hotel if I visit Shenzhen again. To the front desk: Thanks for finding our charger, you guys are awesome!
Comment from Hotel Management
10 Jul 2023 by Helen, Hotel Management
Dear Guest, It was a great pleasure having you stay at Somerset Grandview Shenzhen. Thank you for sharing your feedback about your stay experience with us. Thanks and best regards!
by A verified traveler
Posted 13 Mar 2023
The rooms are outdated and dirty. When I checked in, there were potato chip crumbs in the sofa and mold in the shower. For the price, it’s definitely not worth it.
Comment from Hotel Management
13 Mar 2023 by Jimmy, Hotel Management
Dear Ms. Sun,Thank you so much for choosing to stay at Somerset Grandview Shenzhen and taking the time to share your experience with us.We are very sorry that the cleanliness of the room is not up to standard, it is our serious negligence, we will train the room attendants, implement the hygiene and cleaning standards of the room, and strengthen the inspection of room hygiene.We will attach great importance to the valuable suggestions you mentioned and instruct the corresponding departments to improve, and we are very sorry for the unpleasant stay experience.Thank you for your valuable feedback, all of us look forward to welcoming you again!
