Ratings based on 40 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
The rooms are nice and spacious. Theres a mall next to it that has direct access with the hotel. The food there is good. Theres also a market to buy snacks.
Comment from Hotel Management
9 May 2024 by Echo, Hotel Management
Dear Josue, Thank you for staying with Ascott Raffles City Shenzhen and sharing your review. We look forward to having you back again and creating more and more successful stay experience for you. Regards,
by A verified traveler
Posted 1 Apr 2024
The room is so small and very old unlike what the photos show on Expedia website (HUGE DIFFERENCE). The bed is so small, like a single bed but not queen size bed. Noisy environment, always traffic jam around the hotel. Very disappointing.
Comment from Hotel Management
7 Apr 2024 by Echo, Hotel Management
Dear Ho Yi, thank you for taking the time to share your stay experience. We are sorry to learn that you were not satisfied with your stay. The room you have booked with us was a Studio Executive Twin Bed which has two single beds (1.2m wide) instead of queen size, as indicated in the room descriptions. We apologize again for not meeting your expectations and sincerely hope to have a second opportunity to create a better stay experience for you in the future. Best regards,
by A verified traveler from Singapore
Posted 12 Mar 2024
Good for business people...
Comment from Hotel Management
31 Mar 2024 by Echo, Hotel Management
Dear Choongkiat, thank you for staying with Ascott Raffles City Shenzhen and sharing your stay experience. We look forward to having you back again and creating more and more successful stay experience for you. Regards,
by A verified traveler
Posted 9 Jul 2023
Great service
Comment from Hotel Management
19 Jul 2023 by Echo, Hotel Management
Dear Aaron, Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your positive feedback. It was our honor to have you stay with us and we are more than happy to learn that you had an enjoyable stay. We sincerely look forward to welcoming you back again soon. Regards,EchoGuest Service Manager
by A verified traveler
Staycation with Friends
Posted 7 Dec 2021 on HotelsMyself, my partner and 2 friends spent the night here as a staycation to treat ourselves, hang out and unwind.
We had a great a time in the 2 bedroom/2 bathroom apartment. The unit it well clean and equipped with most things you could need. The kitchen is especially well equipped with various glasses, utensils etc.
The only in-room improvements I can think of are:
1. a dustpan and broom would have been great for sweeping up some crumbs after our movie with snacks.
2. an international travel adapter. We were quite surprised that they didn't have one even upon request. (The 7/11 across the road thankfully stocked them)
These are only minor things and ultimately did not take anything away from the quality of our stay.
The breakfast on offer is tasty. It's Chinese style - great noodles to order - with few western options. We are in China though, so I don't know what else you would expect.
I give the toiletries a solid 10/10, especially the hand cream and lip balm. Be aware that there is one bathtub between the 2 bathrooms. Again, no big deal, just worth noting.
Any members of staff we spoke to were friendly, polite and helpful. Couldn't fault their service.
I think the price is about right for 4 people sharing and the location was perfect for us on our staycation. A short taxi ride to Sea World for food/drinks, large mall down below complete with food options and wide variety of cuisine within delivery range too.
by A verified traveler
Great location and beautiful rooms!
Posted 24 Jan 2020 on HotelsThe Ascott is a great option while in Shenzhen. Its a service apartment, so it has a kitchen and washer/dryer unit, which makes longer stays much more comfortable. Its a modern hotel that is in good condition and anything that isn't to your satisfaction the front desk will help you with. They speak English as well, which is a huge plus on my trips.
Comment from Hotel Management
25 Jan 2020 by Jason, Hotel Management
Dear Valued Guest ,
Thank you for sharing your experidence in our apartment, we are very glad to hear that you are satisfied with your stay, hope to see you soon.
Happy new year & Best regards
by A verified traveler
Posted 14 Dec 2019 on Orbitz
Comment from Hotel Management
2 Jan 2020 by Jason.chen, Hotel Management
Dear Valued Guest,
Greeting from Ascott Raffles City Shenzhen, we are very sorry to hear that your stay is not satisfied ,could you please tell us what was happend during your stay, so we will take action to deal with it, and we are looking forward to you next stay.
Best regards
by A verified traveler
Very bad breakfast!
Posted 21 Aug 2019 on HotelsThe breakfast is terrible!!!!
Comment from Hotel Management
2 Jan 2020 by Jason. chen, Hotel Management
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very sorry to hear that the breakfast was very bad,now we have made great inprovement changed another reservation, we are looking forward to your next stay with us.
by A verified traveler
A pleasant stay with friends
Posted 16 Apr 2019 on HotelsComment from Hotel Management
2 Jan 2020 by jason.chen, Hotel Management
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied, we are looking forward to see you soon.
by A verified traveler
Relaxing stay with a touch of home-comfort
Posted 27 Dec 2018 on HotelsA very pleasant and relaxing stay. A home away from home
Comment from Hotel Management
2 Jan 2020 by jason.chen, Hotel Management
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied we are looking forward to see you soon.
