Ratings based on 969 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
The proximity to restaurants and shops were great. The breakfast and service were outstanding. The room is a bit outdated but we are still happy overall.
Comment from Hotel Management
6 May 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler
Posted 28 Apr 2024
Good hotel, very well located, comfortable and all around good. Nice breakfast. Daily cleankng in our room was lacking but otherwise it was a good stay
Comment from Hotel Management
29 Apr 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. We apology that your experience did not meet your expectations; please allow us to express my sincerest apologies.We strive to provide exceptional service experiences to each customer; your feedback has been relayed to the relevant departments. And we will follow up on your feedback and continuously improve them.We appreciate your sharing your precious opinions, and hope that you will give us the opportunity to serve you again in the future. Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler
Posted 26 Apr 2024
We like the location. Though on executive floor, our washroom is very narrow even if it is clean
Comment from Hotel Management
28 Apr 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler
Posted 23 Apr 2024
Convenient and easy access to restaurants and public transport
Comment from Hotel Management
24 Apr 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler
Posted 6 Apr 2024
convenient location, safe
Comment from Hotel Management
7 Apr 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler
Posted 1 Apr 2024
Property is a little bit old fashion & dark …
Comment from Hotel Management
2 Apr 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. Please allow us to express my sincerest apologies for not living up to your expectations. Although the hotel has been open for many years, we are always committed to maintaining and updating our facilities. We will continue to improve and strive to improve. We looking forward to your next stay! Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler from Cuenca
Posted 27 Mar 2024
Comment from Hotel Management
17 Apr 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler
Posted 27 Mar 2024
Our flight was at 6:30pm, we asked the late stay, and the staff was very nice to offer it to us. Very appreciative!
Comment from Hotel Management
27 Mar 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
18 Apr 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. We apology that your experience did not meet your expectations; please allow us to express my sincerest apologies.We strive to provide exceptional service experiences to each customer; your feedback has been relayed to the relevant departments. And we will follow up on your feedback and continuously improve them.We appreciate your sharing your precious opinions, and hope that you will give us the opportunity to serve you again in the future. Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler
Posted 24 Mar 2024
The biggest plus of this hotel is the location as you can literally fall out through a side door on level 1 on the bustling Nanjing East road. The view of the bund is outstanding and I love that about the hotel!
However, hotel is dated and badly needs a renovation. Worn out toilets, dusty corners in room, musky carpets. Our air conditioning broke one night and we had to change our room at 1.30 am. The beds were comfy and I enjoyed my sleep.
The service level was poor as I enjoyed much better services in Marriott in Shanghai. For example, the concierge literally told me curtly at me he could only leave my luggage outside the locked storage as he ran out of space. My Taobao parcels were left on a self-service shelf near the carpark filled with many many other parcels and I had to spent a good amount of time searching for my parcels (I had the experience in Marriott Shanghai where the parcels were sent to my room). The check in process was smooth but the staff was not attentive.
The breakfast was mediocre.
In summary, I won’t stay here again unless a major renovation takes place.
Comment from Hotel Management
25 Mar 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. Please allow us to express my sincerest apologies for not living up to your expectations. Although the hotel has been open for many years, we are always committed to maintaining and updating our facilities.And we will review the service process and retrain our staff, and strive to provide customers with a comfortable experience. We looking forward to your next stay! Sincerely, Radisson Collection Hotel, Hyland Shanghai
