Ratings based on 309 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
I stayed at this hotel before used to be much better
Comment from Hotel Management
27 May 2024 by Emil Leung, Hotel Management
Dear Mardo,Thank you for sharing your generous comments about Mandarin Oriental Pudong, Shanghai here with us.It is great to know how much you enjoyed our modern and stylish hotel design, spacious guest rooms and warm service. I am very glad to read such positive comments about your stay with us and will be sure to share these with all of our team here in the hotel.We look forward to welcoming you back and to creating more lasting memories during your next visit.Warm regards,Emil LeungGeneral ManagerMandarin Oriental Pudong, Shanghai
by A verified traveler
Posted 21 May 2024
Staff attentiveness is above par.
Comment from Hotel Management
27 May 2024 by Emil Leung, Hotel Management
Dear Merbert,Thank you for sharing your generous comments about Mandarin Oriental Pudong, Shanghai here with us.It is great to know how much you enjoyed our modern and stylish hotel design, spacious guest rooms and warm service. I am very glad to read such positive comments about your stay with us and will be sure to share these with all of our team here in the hotel.We look forward to welcoming you back and to creating more lasting memories during your next visit.Warm regards,Emil LeungGeneral ManagerMandarin Oriental Pudong, Shanghai
by A verified traveler
Posted 10 May 2024
Great night walk
Comment from Hotel Management
13 May 2024 by Emil Leung, Hotel Management
Dear Jorge,Thank you very much for staying at Mandarin Oriental Pudong, Shanghai and for sharing this wonderful review here with us.We are so glad that you enjoyed having the night walk at the hotel. As our hotel is located right beside the Riverside Promenade and thus the Huangpu River, we have an exceptional view of the bund and the city.Feedback such as yours is very valuable to us to deliver our standards. We constantly strive to create unforgettable experience for our guests with our personalized service. Please rest assured that your comments have been shared with hotel team and will reinforced the training to improve service in the future.I sincerely hope we have the pleasure of welcoming you back in the future.Warm regards,Emil LeungGeneral ManagerMandarin Oriental Pudong, Shanghai
by A verified traveler
Posted 14 Mar 2024
Nowadays still charge WiFi is incredible
Comment from Hotel Management
9 Apr 2024 by Emil Leung, Hotel Management
Dear Jia,Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the Wi-Fi charging policy. Your feedback will be taken into consideration as we make any necessary adjustments.If there is anything further we can do to enhance your experience or if you have any additional concerns, please do not hesitate to contact us directly. We are here to assist you in any way we can.Once again, we apologize for any inconvenience, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely, Emil LeungGeneral ManagerMandarin Oriental Pudong, Shanghai
by A verified traveler
Posted 27 Dec 2023
by A verified traveler
Posted 9 Dec 2023
by A verified traveler
Posted 2 Nov 2023
Extremely professional and well trained staff. They had English speakers available in all areas of facility.
by A verified traveler
Posted 18 Oct 2023
by A verified traveler
Posted 22 Sep 2023
The staff was excellent. Concierge was also super helpful. Rooms were appointed with all the minor details.
by A verified traveler
Posted 28 Jun 2023
