Ratings based on 219 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jan 2024
The service is so good, the staff were so helpful - my phone number is a foreign number that I wasn’t able to receive calls from local numbers, and the staff helped me out in contacting the delivery drivers and taxi drivers
Comment from Hotel Management
28 Jan 2024 by InterContinental Shanghai Ruijin, Hotel Management
Dear NOK TUNG,Thank you for choosing InterContinental Shanghai Ruijin!Thank you for your compliments of our service. We strive to provide professiona. Thank you for your recognition of intercontinental brand and your recommendation for our hotel is truly appreciate.best regards,
by A verified traveler
Posted 8 Nov 2023 on Hotels
Comment from Hotel Management
12 Nov 2023 by InterContinental Shanghai Ruijin, Hotel Management
Dear Wayne,Thank you for choosing InterContinental Shanghai Ruijin!Thank you for taking the time to share your experiences and we look forward to welcoming you back to our hotel again. Best regards,
by A verified traveler
Lacking Management
Posted 29 Oct 2023 on HotelsQuite a disappointing and bizarre experience for IC global standards. Hotel was a surprise given it’s size and beautiful gardens are right in the middle of Shanghai but service and cleanliness were poor. Felt like the place was being run by a lazy General Manager who had let things go.
Comment from Hotel Management
30 Oct 2023 by InterContinental Shanghai Ruijin, Hotel Management
Dear Michae,Greetings from InterContinental Shanghai Ruijin!Thank you very much for taking the time in completing the guest survey and appreciate you trust in IHG brand and choose our hotel. Please accept our sincere apologies for the unhappy experiences happened. We are truly sorry to hear your bad experience with us during the stay. We will work on with my team and ensure those concern areas will be rectified.Again, we sincere hope you would grant us an opportunity that warmly welcoming you stay with us again in near future.
by A verified traveler
Posted 11 Sep 2023 on Hotels
Comment from Hotel Management
12 Sep 2023 by InterContinental Shanghai Ruijin, Hotel Management
Dear Vasiliki,Thank you for choosing InterContinental Shanghai Ruijin!We look forward to welcoming you back to our hotel again. Best regards,
by A verified traveler from Sleepy Hollow
Posted 4 Aug 2023
Comment from Hotel Management
27 Aug 2023 by InterContinental Shanghai Ruijin, Hotel Management
Dear Lingyun,Greetings from InterContinental Shanghai Ruijin!Firstly, thank you very much for taking the time in completing the guest survey and appreciate you trust in IHG brand and choose our hotel. Please accept our sincere apologies for the unhappy experiences happened. We are truly sorry to hear your bad experience with us during the stay. We will work on with my team and ensure those concern areas will be rectified.Again, we sincere hope you would grant us an opportunity that warmly welcoming you stay with us again in near future.
by A verified traveler
Posted 22 Jul 2023
The place in Shanghai !
Comment from Hotel Management
22 Jul 2023 by InterContinental Shanghai Ruijin, Hotel Management
Dear Sam,Thank you for choosing InterContinental Shanghai Ruijin!Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again. Best regards, Kim PowleyManaging DirectorInterContinental Shanghai Ruijin
by A verified traveler
Posted 8 Jun 2023
Comment from Hotel Management
29 Jun 2023 by InterContinental Shanghai Ruijin, Hotel Management
Dear Amanda yuan jun:Greetings from InterContinental Shanghai Ruijin!Thank you very much for taking the time in completing the guest survey and appreciate you trust in IHG brand and choose our hotel.We sincerely apologize for not meeting your expectations. And we are looking forward your calling to receive the feedback. Thank you again for taking the time to share your comments and we hope we will have a chance to welcome you back to our hotel in the future to restore your confidence in our team and to demonstrate this was very much the exception.Best regards
by A verified traveler
Posted 24 May 2023
Breakfast is mediocre. The room size and the extra bathroom is really great. House keeping could have been a little better. Bed and bedsheets are really comfortable. Certain parts of the room n hotel is a bit worn out but overall happy with the room and would recommend this hotel. The property is beautiful.
Comment from Hotel Management
25 May 2023 by InterContinental Shanghai Ruijin, Hotel Management
Dear Jean,Thank you for choosing InterContinental Shanghai Ruijin!We were pleased to read you found our location convenient and enjoyed the extensive gardens and historic ambiance. As you may have also discovered we are in the heart of the French Quarter here in Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your comments and we hope we will have a chance to welcome you back to our hotel in the future to restore your confidence in our team and to demonstrate this was very much the exception.Best regards
by A verified traveler
Posted 4 Apr 2023 on Hotels
Comment from Hotel Management
6 Apr 2023 by InterContinental Shanghai Ruijin, Hotel Management
Dear Guest:Thank you for choosing InterContinental Shanghai Ruijin!Thank you for taking the time to share your comments and we hope we will have a chance to welcome you back to our hotel in the future to restore your confidence in our team and to demonstrate this was very much the exception.
by A verified traveler
Posted 21 Jun 2021 on Hotels
Comment from Hotel Management
22 Jun 2021 by Kim Powley, Hotel Management
尊敬的Caroline， 非常感谢您选择入住上海瑞金洲际酒店！ 非常荣幸您在酒店度过了美好的时光，我们非常欢迎您下次有机会再次光临我们酒店。 再次感谢您对我们的肯定。 祝您生活愉快！ 金波利 首席运营官 上海瑞金洲际酒店
