Ratings based on 889 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Mark Kirk General Manager, Hotel Management
Dear Wachiravit, I am delighted to see you had a great stay and hopefully you will return.
by A verified traveler
Posted 25 Jan 2024
Overall a beautiful property, after so many years away because of COVID, nice to return,
I could have done without the sour-faced lobby security guard in the suit staring everyone down as they walked through the lobby. It's a hotel, not a jewelry store with the crown jewels on display!
Comment from Hotel Management
25 Jan 2024 by Mark Kirk General Manager, Hotel Management
Dear John, I am delighted you enjoyed your stay during your return visit to Shanghai. I will have a chat with my security team as we do provide them with lots of training to be friendly, hopefully you return and see the difference.
by A verified traveler
Posted 14 Jan 2024
Breakfast was great, staff was extremely helpful. Very clean and writhin walking distance. There is always a taxi outside. And there wasent a language barrier problem.
Comment from Hotel Management
19 Jan 2024 by Mark Kirk General Manager, Hotel Management
Dear Michael, thank you for staying with us and sharing your feedback. I am delighted you enjoyed your stay and highlighted the breakfast as well as the communication which is too areas the team has been focusing on recently.
by A verified traveler
Posted 1 Dec 2023
Superb hotel, first class service and facilities - views across Shanghai are stunning
Comment from Hotel Management
19 Jan 2024 by Mark Kirk General Manager, Hotel Management
Dear David, Thanks for the lovely review, I am delighted you enjoyed the amazing views we have from the hotel.
by A verified traveler
Posted 6 Nov 2023
I had specially booked a room on the club level because I wanted to use the beautiful club lounge. Unfortunately, this was not available as it was exclusive to the government. There was no information about this in advance, so I booked and paid for something I couldn't use.
The sauna area is getting on in years and not in the condition you would expect in a hotel of this class. The relax loungers in the sauna area were the most uncomfortable loungers I have ever lain on. Club lounge and spa were the two main reasons for booking at the hotel, unfortunately unsatisfactory. The massage in the spa area was excellent.
by A verified traveler
Posted 1 Nov 2023 on Hotels
Staff are friendly although there were some double standards;
by A verified traveler from Krizevci
Posted 16 Oct 2023
Everything was excellent, but not many people know english….
by A verified traveler
Posted 19 Sep 2023
impeccable
by A verified traveler
Posted 1 Sep 2023
by A verified traveler
Posted 14 Jul 2023 on Orbitz
Location is the best- easy walking distance to the river, dinning options 10 min walk away.