Ratings based on 466 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
2.6 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Great place to stay
Comment from Hotel Management
10 Jun 2024 by Balqis Mahadi , Hotel Management
Hi Joshua.Greetings from Tune Hotel KLIA Aeropolis.Thank you for choosing to stay with us and for giving us a positive review. We are delighted to know that you had an enjoyable stay with us and that our staff services and facilities lived up to your expectations. It would be our pleasure to welcome you back for another pleasant experience during your next trip to Tune Hotel KLIA Aeropolis.Best regards,
by A verified traveler
Posted 5 Jun 2024
Small , not clean. Staff helpful. Bed not comfortable- cheap not so cheerful
Comment from Hotel Management
6 Jun 2024 by Izzuddin Roslan, Hotel Management
Dear Julie,Greetings from Tune Hotel KLIA Aeropolis. Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in future. Thanks again for choosing to stay with us and for your time in sharing your feedback.Regards, Izzuddin Roslan Assistant Manager
by A verified traveler
Posted 29 May 2024
Do not provide airport shuttle as advertised
Comment from Hotel Management
31 May 2024 by Izzuddin Roslan, Hotel Management
Dear Nigel,Greetings from Tune Hotel KLIA Aeropolis. Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in future. Thanks again for choosing to stay with us and for your time in sharing your feedback.Regards, Izzuddin Roslan Assistant Manager
by A verified traveler
Posted 29 May 2024
This hotel is not at the airport. Inconvenient. The shuttle service is terible if you are on a layover you will spend more time waiting.
Hotel staff did not put my name on the shuttle list even though it was discussed.
Hotel staff had the leafblower out at 8am.
The breakfast is very basic.
Comment from Hotel Management
31 May 2024 by Izzuddin Roslan, Hotel Management
Dear Andre,Greetings from Tune Hotel KLIA Aeropolis. Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in future. Thanks again for choosing to stay with us and for your time in sharing your feedback.Regards, Izzuddin Roslan Assistant Manager
by A verified traveler
Posted 3 May 2024
Great for the price, nice staff except the one time o stayed couple days prior the bigger taller guy was so pushy on me doing this review, I told him Expedia sends me reminders I will do it but he kept pushing which was annoying!! But the restaurant was great, the server just learning was confident enough to refer food choices which turned out great, the cooks, great!
Comment from Hotel Management
4 May 2024 by Erwizal Bidin (Assistant Manager), Hotel Management
Dear Kunayaq,Greetings from Tune Hotel KLIA Aeropolis.Thank you for choosing to stay with us and for giving us a positive review. We are delighted to know that you had an enjoyable stay with us and that our staff services and facilities lived up to your expectations. It would be our pleasure to welcome you back for another pleasant experience during your next trip to Tune Hotel KLIA Aeropolis.Best regards,Erwizal BidinAssistant Manager
by A verified traveler
Posted 22 Mar 2024
This hotel is 20 mins from the KUL airport in an isolated area and if you’re depending on the shuffle from the airport to the hotel, firstly you have to get it from the Tune Hotel that’s actually at KUL Terminal 2 (Klias2); secondly, the shuttle only runs every two hours. I ended up taking a Grab car from Tune Klias2 because I just missed the shuttle and I was not keen on sitting in the hotel lobby for 2 hours. Once at the hotel, the staff is efficient, the room is small, the bathroom is hot but the shower is powerful, which somehow makes up for everything. Stayed one night, would stay again here again if I had a long layover in KUL. It does offer value for money. Oh, they offered breakfast, packed to go, which I appreciated.
Comment from Hotel Management
22 Mar 2024 by Erwizal Bidin , Hotel Management
Dear Stacey Ann, Greetings from Tune Hotel KLIA Aeropolis.Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in future.Thanks again for choosing to stay with us and for your time in sharing your feedback.Regards, Erwizal BidinAssistant Manager
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Izzuddin Roslan, Hotel Management
Dear Kingsley,Greetings from Tune Hotel KLIA Aeropolis,Thank you for choosing to stay with us and for giving us a positive review. We are delighted to know that you had an enjoyable stay with us and that our staff services and facilities lived up to your expectations. It would be our pleasure to welcome you back for another pleasant experience during your next trip to Tune Hotel KLIA Aeropolis.Best regards,Izzuddin RoslanAssistant Manager
by A verified traveler
Posted 7 Feb 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by Izzuddin Roslan, Hotel Management
Dear William,Greetings from Tune Hotel KLIA Aeropolis,Thank you for choosing to stay with us and for giving us a positive review. We are delighted to know that you had an enjoyable stay with us and that our staff services and facilities lived up to your expectations. It would be our pleasure to welcome you back for another pleasant experience during your next trip to Tune Hotel KLIA Aeropolis.Best regards,Izzuddin RoslanAssistant Manager
by A verified traveler
Posted 5 Dec 2023
Comment from Hotel Management
4 Mar 2024 by Izzuddin Roslan, Hotel Management
Dear Norlida, Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Regards, Izzuddin Roslan – Assistant Manager.
by A verified traveler
Posted 18 Nov 2023
Comment from Hotel Management
4 Mar 2024 by Izzuddin Roslan, Hotel Management
Dear Luke,Greetings from Tune Hotel KLIA Aeropolis,Thank you for choosing to stay with us and for giving us a positive review. We are delighted to know that you had an enjoyable stay with us and that our staff services and facilities lived up to your expectations. It would be our pleasure to welcome you back for another pleasant experience during your next trip to Tune Hotel KLIA Aeropolis.Best regards,Izzuddin RoslanAssistant Manager
