Ratings based on 437 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
Not worth the money. Check in took ages, two huge groups had just arrived and they only had two people on the reception and refused to put more on. No help was offered with my luggage or to find my room. The free airport transfer doesn’t exist - only at certain times that didn’t fit with my flight and it requires booking 48 hours in advance which wasn’t made clear.
Comment from Hotel Management
14 Apr 2024 by Shawne , Hotel Management
Dear Georgia ,Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel & Convention Centre KLIA. We sincerely apologize for the inconvenience and disappointment you experienced during your visit.We regret that your check-in experience did not meet your expectations due to the long wait time and the limited number of staff available. Your feedback regarding the airport transfer service has been noted, and we apologize for any confusion regarding the booking process and availability.Please be assured that we have addressed your concerns with our team to ensure that such issues are not repeated in the future. Your comfort and satisfaction are important to us, and we are committed to providing a seamless and pleasant experience for all our guests.We understand your frustration, and we truly appreciate your understanding and patience. We hope that you will give us another opportunity to exceed your expectations during your next visit to the area. If you do decide to stay with us again, please feel free to contact us directly, and we will ensure that your stay is nothing short of exceptional.Thank you once again for your valuable feedback. We look forward to welcoming you back to Mövenpick Hotel & Convention Centre KLIA in the future.
by A verified traveler
Posted 10 Apr 2024
This airport hotel provides shuttle service from airport to hotel every two hours and we used them both ways. The room is beautifully decorated, modern and really clean. The staff is friendly from valet to receptionist and really helpful. We were given a free dink voucher at the cafe and a chocolate feast. We really enjoyed our last night in Kuala Lumpur before flying off to Sydney the next morning.
Ket and James
Comment from Hotel Management
14 Apr 2024 by Shawne , Hotel Management
Dear Ket Yue ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
12 May 2024 by Shawne , Hotel Management
Dear Jash ,Thank you for choosing to stay at Mövenpick Hotel & Convention Centre KLIA and for taking the time to share your feedback. We are delighted to hear that your overall experience was satisfactory.Your feedback is invaluable to us as we strive to provide the best possible service to all our guests. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.If there is anything we can do to make your next stay even better, please do not hesitate to let us know. We look forward to serving you again soon.
by A verified traveler
Posted 2 Apr 2024
We had an amazing dinner. It was the end of day for fasting and there were 100s of food, desserts and snacks. Absolutely delicious!
Shuttle to and from the airport was appreciated.
Check in was quick. All the staff were great.
Wifi was very poor. Had to tether my cell data to laptop to write and send emails.
The fridge in the room badly needs a cleaning.
Comment from Hotel Management
7 Apr 2024 by Shawne , Hotel Management
Dear Raymond ,Thank you for choosing Mövenpick Hotel & Convention Centre KLIA and for sharing your feedback with us. We are delighted to hear that you enjoyed an amazing dinner experience during your stay and that you appreciated the variety and quality of the food offered.However, we apologize for the inconvenience caused by the poor wifi connection and the cleanliness issue with the fridge in your room. We understand the importance of these amenities and regret any inconvenience they may have caused.We have shared your feedback with our technical team to address the wifi issue and with our housekeeping team to ensure that the fridge is cleaned thoroughly for our guests' comfort and satisfaction.Your feedback is valuable to us as we continually strive to improve our services and facilities for future guests. We hope to have the opportunity to welcome you back to Mövenpick Hotel & Convention Centre KLIA in the future and provide you with an even more enjoyable experience.
by A verified traveler from GILLINGHAM
Posted 29 Mar 2024
Great service by great staff.
Comment from Hotel Management
7 Apr 2024 by Shawne , Hotel Management
Dear Nadeem Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
by A verified traveler
Posted 17 Mar 2024
Great airport to be close to the airport. Large comfortable rooms with very friendly and accommodating staff. Would recommend!
Comment from Hotel Management
19 Mar 2024 by Shawne , Hotel Management
Dear Adeline ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
by A verified traveler
Posted 11 Mar 2024
Great property. Quiet. Great restaurant. Nothing to do around the property, however. Big facility.
Comment from Hotel Management
13 Mar 2024 by Shawne , Hotel Management
Dear Keith ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
by A verified traveler
Posted 8 Mar 2024
Excellent staff
Comment from Hotel Management
10 Mar 2024 by Shawne , Hotel Management
Dear Jason ,Thank you for taking the time to share your feedback following your recent stay at Mӧvenpick Hotel & Convention Centre KLIA.We are pleased to hear that your overall stay was acceptable and satisfactory. Your feedback is invaluable to us as we strive to continuously improve and enhance the experience for all our guests.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.
by A verified traveler
Posted 5 Mar 2024
The front desk staff was very helpful…
Shah,booked a driver for us to tour the city.
The buffet at the restaurant was great!
Comment from Hotel Management
10 Mar 2024 by Shawne , Hotel Management
Dear George ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
by A verified traveler
Posted 12 Feb 2024 on Hotels
Amazing short stay after long flight from London . Staff extremely welcoming and accomodative. Will definitely stay again
Comment from Hotel Management
18 Feb 2024 by Shawne , Hotel Management
Dear Zainab ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.Sincerely,Sangar Gopal @ Shawne
