Ratings based on 1,001 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
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by A verified traveler
Posted 30 May 2024
It is close to the US embassy and Korean tourist spots. So the Korean policemen are around the hotel. I felt no inconvenience from walking from/to hotel at even late night.
The staffs are kind. The breakfast is amazing.
You are not allowed to take stairs when you movw. The elevator is only activated when you tap your card. The emergency stair sign should be on the door, not the behind the door. I wanted to take stair to get downstairs and I realized there was no way out after I closed the door behind me. The lady at the front said it is for the security reason.
by A verified traveler
Posted 29 May 2024
Enjoyed staying at this Shilla location. Location was convenient to Seoul station and areas we wanted to see. Staff was very receptive and helpful. Modern hotel was attractive and clean with sufficient amenities and is a very good value in this neighborhood.
by A verified traveler from alexandria
Posted 28 May 2024
Good
by A verified traveler from Los Angeles
Posted 20 May 2024
I stayed at this property for 10 days with my mom (2 adults) in a small room with a large comfortable king size bed. The room is better suited for 1 person - not enough outlets or outlet on only 1 side, no drawers to put away clothes. This is more of a businsss hotel for a shorter stay. I didn’t use the restaurant because there was no charm for having a drink. I used the business center to get some work done on an open large table. Internet worked great. The gym suited my needs of some weight and some cardio with a nice view. Excellent location. This is a business area so the weekends are dead and not as easy to find food offerings directly nearby, many places closed but not too far to walk a few extra minutes to find other restaurants. Hotel staff was great. The lobby is on the 8th floor which initially threw me off since there were no signs when entering. Ah, there were also free laundry machines and only 1 dryer which creates waits - someone did take out my dryer clothes before the dryer time ended. I thought the price was correct. I would stay again if I were alone.
by A verified traveler
Posted 19 May 2024
Very good
by A verified traveler from Aberdeen
Posted 18 May 2024
My 2nd stay at this hotel. Comfy and convenient area for visiting our office and sightseeing
by A verified traveler
Posted 14 May 2024
Room was very clean with comfortable beds. Would definitely recommend to others.
by A verified traveler
Posted 28 Apr 2024
hotel is great for travelers.
Comment from Hotel Management
28 Apr 2024 by Shilla Stay Gwanghwamun Frontdesk, Hotel Management
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Shilla Stay Gwanghwamun Frontdesk
by A verified traveler
Posted 7 Apr 2024
Our room has foul smell from the drain. Initially, we thought it would go away. It remained for two days until we notified the front desk. The thermostat in the room was also not working. The front desk informed us that the room temperature is centrally controlled. That is crazy! Our room temperature was like 26 degree Celsius.
However, staffs were great. They tried their best to serve us, but the facility is a disappointment. :-(
Comment from Hotel Management
12 Apr 2024 by Shilla Stay Gwanghwamun, Hotel Management
Dear Valued Customer We would like to express our sincere thanks for your warm concern towards Shilla Stay. First of all, we sincerely apologize for the inconvenience you experiencedWe have already forwarded you complaint about facilities to the concerned team for consideration. We are carefully reviewing your comments/suggestions, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Shilla Stay Gwanghwamun
