Ratings based on 971 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
10 May 2024 by Eva, Guest Experience Manager, Hotel Management
Dear Victoria,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
4 Apr 2024 by Eva, Guest Experience Manager, Hotel Management
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!
by A verified traveler
Posted 21 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Jacob Bang (Duty Manager), Hotel Management
Dear Jonathan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler from Katy
Posted 19 Mar 2024
I love it's near big mall, station.
Comment from Hotel Management
3 Apr 2024 by Jacob Bang (Duty Manager), Hotel Management
Dear Maria,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon!
by A verified traveler
Posted 13 Mar 2024
room was little small. It was a really busy hotel. Same building but three or four hotels really easy to get confused.
Comment from Hotel Management
15 Mar 2024 by -Cecile, Guest Experience Manager, Hotel Management
Dear susanna,We apologize for any inconvenience caused by the size of the room and the bustling atmosphere of the hotel. We understand that having multiple hotels in the same building can be confusing, and we will work on improving signage and communication to make the experience smoother for our guests. Your feedback is appreciated, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. If there are any specific preferences or accommodations you'd like for your next visit, please feel free to let us know.
by A verified traveler
Posted 10 Jan 2024 on Hotels
Comment from Hotel Management
12 Jan 2024 by Cecile, Guest Experience Manager, Hotel Management
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!
by A verified traveler from Aurora
Posted 1 Jan 2024
Very good!
Comment from Hotel Management
12 Jan 2024 by Cecile, Guest Experience Manager, Hotel Management
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!
by A verified traveler
Posted 14 Dec 2023 on Hotels
Comment from Hotel Management
29 Dec 2023 by -Cecile, Guest Experience Manager, Hotel Management
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!
by A verified traveler
Posted 26 Nov 2023 on Orbitz
Too pricey and not adequate service
Comment from Hotel Management
28 Nov 2023 by -Cecile, Guest Experience Manager, Hotel Management
Dear Customer,Thank you for staying at our hotel and taking the time to write a review. We are very regretful for the displeasing experience you had at our hotel. Please be assured that we take your feedback seriously and your thoughts have been shared with our team. We sincerely hope you will grant us another chance to provide you a better service, as we always try to learn from our mistake and strive to give the best service experience to every customer.
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
25 Nov 2023 by Cecile, Guest Experience Manager, Hotel Management
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!
