Ratings based on 757 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The hotel is nice, it seems to be pretty busy and has a good level of things inside, I tried 2 restaurants and cafe and they were all nice, the staff were all very helpful, the hotel rooms are all the same size which can make you feel no need to upgrade rooms.
The shower leaks and this is more of a design flaw as I changed rooms midway and had the same profile in both.
The hallways had a very distinct smell, they were clean but maybe the cleaning products as it was very unpleasant to smell.
For anyone looking to stay here I’d suggest be prepared to take taxi’s frequently unless you’re fine with walking as it’s not exactly close to the metro unless you take the short cut through the back of the apartment blocks, I’ve been to Seoul a few times and am very familiar with that area but not everyone might be.
Overall I’d say it’s a nice hotel and I always wanted to try it out, I’m not sure if u would stay again for as long as I did but maybe a weekend.
by A verified traveler from Northridge
Posted 17 May 2024
Rooms are nice but small. Shower door design is bad and water spills out into the bathroom floor. Be careful! You might slipp
Comment from Hotel Management
17 May 2024 by Hotel Management, Hotel Management
Dear Samuel,We are very sorry to hear about different issues occurred during your stay. We will take all your comments one by one and take action to not have this phenomenon happened again.
by A verified traveler
Posted 29 Apr 2024
Overall a pleasant experience. A 5-10mins walk to the heart of itaewon
Comment from Hotel Management
4 May 2024 by Hotel Management, Hotel Management
Dear Jacob,Thank you for this amazing comment. We are in the quiet place of Itaewon, the best place for fun!
by A verified traveler from Suita
Posted 26 Apr 2024
Location
Comment from Hotel Management
4 May 2024 by Hotel Management, Hotel Management
Dear Guest,Thank you for this comment! We are looking forward to welcome you here very soon!
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
4 May 2024 by Hotel Management, Hotel Management
Dear Min,Thanks for this kind rating. On your next visit, please tell us how we can get a full score next time.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
17 May 2024 by Hotel Management, Hotel Management
Dear Abdulaziz,We are glad to receive this type of recognition. We look forward to seeing you very soon back!
by A verified traveler
Posted 11 Apr 2024
A fantastic stay in such a gorgeous hotel. The location is perfect for those who are able to walk 10 minutes to the nearest metro but also appreciate being a little bit further from the noise and excitement of Itaewon main street. The service from the reception and staff at the front of the hotel was excellent. The standard of the housekeeping and cleaning was also impressive. The facilities, although we didn’t use them to our advantage, are very impressive and clean. The rooms were much more spacious than anticipated, especially after reading reviews for this hotel and others similar in the area. We had such a fantastic stay here and would not hesitate to book again on return.
Comment from Hotel Management
20 Apr 2024 by Hotel Management, Hotel Management
Dear Alexandra, Thank you very much for taking the time to share your experience from your recent stay at Mondrian Seoul Itaewon. We are delighted to hear that you had a fantastic stay with us and that you enjoyed the gorgeous hotel, perfect location, and the spacious rooms. At Mondrian Seoul Itaewon, we take pride in providing excellent service, and it is rewarding to know that you found the service from the reception and staff to be excellent. Our housekeeping team works diligently to maintain high standards of cleanliness, and we are glad that you found it impressive. Regarding the facilities, we are pleased that you found them impressive and clean, even though you did not have the opportunity to use them extensively. Your feedback motivates us to continue delivering exceptional experiences to all our guests. We hope you tried our Roof Top Bar Privilege and our Special dining Cleo. We appreciate your kind words and look forward to welcoming you back on your next visit. Warm regards,
by A verified traveler
Posted 6 Apr 2024
Not walkable distance to subway station, but buses to the prominent places like Myeongdong, Gangnam, Gyeongbukgong areas are available. Dental kit needs to pay, service wasn’t up to 5 star. Bedside socket wasnt working, they insist it was, at least they provided me their chargers insisting it was my charger that wasnt compatible. Housekeeping standards differ each time a different attendant cleans the room. Bellman not attentive to assist but at least helped to load bags upon arrival of taxi.
Comment from Hotel Management
20 Apr 2024 by Hotel Management, Hotel Management
Dear Pay, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at Mondrian Seoul Itaewon. Due to government regulations, our hotel policy includes providing dental kits has to be with a fee, and we regret if this was not clearly communicated to you.As for the service standards, we strive to deliver a 5-star experience to all our guests, and we are sorry to hear that we fell short of your expectations. Rest assured, we will address the issues you mentioned with our team to ensure a consistent level of service. It is disappointing to hear about the inconvenience with the bedside socket and the misunderstanding with the chargers. We will investigate this matter further to prevent any future occurrences. Your comments regarding the housekeeping and bellman service have been noted, and we will work on improving the consistency and attentiveness of our staff. We appreciate your valuable feedback as it helps us enhance the overall guest experience. Warm regards,
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
4 May 2024 by Hotel Management, Hotel Management
Dear Luz,We hope to see you back very soon, for another Mondrian Experience!
by A verified traveler
Posted 17 Mar 2024
Lovely hotel, wonderful, professional staff. Close to Itaewon restaurants and shopping.
Comment from Hotel Management
6 Apr 2024 by Hotel Management, Hotel Management
Dear Guest,It's always nice to receive positive reviews from customers. Your feedback will be shared with all team members and will be a great support in boosting the morale of all employees as they strive to continuously provide a high level of service.Thank you again for letting us know your thoughts. We hope to provide better service in the future. Lastly, I hope that all your wishes come true and that your family be filled with happiness. Sincerely,
