Ratings based on 937 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 15 May 2024
Very nice area
by A verified traveler
Posted 3 May 2024
I wish we had access to the terrace!
by A verified traveler
Posted 3 May 2024
The bedding and the pillows where the best I've ever experienced in a hotel. The place was clean and friendly. I would stay again.
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 28 Apr 2024
Great Service for foreigners. Amazing facilities and dining options are walking distance
Comment from Hotel Management
30 Apr 2024 by Bibiana Lee, Hotel Management
Dear GuestThank you for staying with us and sharing your experience at Lotte City Hotel Guro.We sincerely appreciate you to take the time to leave such thoughtful review.We will be delighted to have you back here at Lotte City Hotel Guro if your plan allows so.We promise to make your next trip an even more memorable one.We look forward to welcoming you again at Lotte City Hotel Guro.Warm regards,General ManagerLotte City Hotel Guro
by A verified traveler
Posted 21 Apr 2024
This hotel was really nice! It’s located a bit out of the touristy areas of Seoul, which some might not like but I personally enjoyed.
The rooms were really nice, clean, and spacious, with lovely wood detailing throughout. the beds amazingly comfy with high-quality pillows and linens. I slept well thanks to these, the good soundproofing, and blackout curtains. The bathroom had a tub which was a nice feature (not all hotels in Korea have tubs). The shower head pressure was really strong and the water temperature control was really precise. The TV screen was large, the AC worked fine.
The lobby was also really pretty and had a nice smell when you walked in. The hotel provides a small gym and coin laundry which was very convenient. There is a buffet on the 3rd floor that you can purchase separately. There is also a vending machine in the lobby that dispenses toothbrush and toothpaste, snacks, and other convenient goods. If it’s raining, they also provide free umbrellas to borrow.
The hotel is a 5-minute walk to the line 2 metro (Guro Digital Complex Station). The streets are narrow and kind of bumpy if you have a lot of luggage though, so beware. On the other hand, there is an airport limousine to and from Incheon Airport that stops right in front of the hotel.
My only complaint would be that the breakfast buffet food was okay - not bad but not amazing either. But otherwise, I really enjoyed my stay at this hotel and would stay here again!
Also, I accidentally left some st
Comment from Hotel Management
22 Apr 2024 by Lotte City Hotel Guro, Hotel Management
Dear GuestThank you for staying with us and sharing your experience at Lotte City Hotel Guro.We sincerely appreciate you to take the time to leave such thoughtful review.We will be delighted to have you back here at Lotte City Hotel Guro if your plan allows so.We promise to make your next trip an even more memorable one.We look forward to welcoming you again at Lotte City Hotel Guro.Warm regardsGeneral ManagerLotte City Hotel Guro
by A verified traveler
Posted 15 Apr 2024
Great staff and hotel!
Comment from Hotel Management
17 Apr 2024 by jyb, Hotel Management
Dear GuestThank you for staying with us and sharing your experience at Lotte City Hotel Guro.We sincerely appreciate you to take the time to leave such thoughtful review.We will be delighted to have you back here at Lotte City Hotel Guro if your plan allows so.We promise to make your next trip an even more memorable one.We look forward to welcoming you again at Lotte City Hotel Guro.We are delighted to hear that you enjoyed our hotel. It would be an honor if we could have a chance to serve you next time.Warm regards,General ManagerLotte City Hotel Guro
by A verified traveler
Posted 10 Apr 2024
Good
by A verified traveler
Posted 9 Apr 2024
The hotel is easily accessible by all forms of transportation (subway / taxi / city express bus). It is within walking distance to Guro Digital Complex Station. The hotel environment is quiet, clean, and secured. The front desk staffs are friendly and helpful. They understand and speak English. There is a supermarket, food outlets and cafe in the vicinity. Highly recommended for those looking for good pricing and convenience.
