Ratings based on 1,328 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
So close to downtown Sedona! Beautiful room, views, staff, and amenities! Couldn’t recommend more!
Comment from Hotel Management
5 Jun 2024 by Luis Felix, Assistant General Manager , Hotel Management
Thank you for your feedback. We are glad to know you had a wonderful stay with us. Please come back and see us again soon. Thank you,
by A verified traveler
Posted 5 Jun 2024
Loved the stay at Hilton Sedona Summit. This was our first visit to Sedona and we got a 2 Bedroom Mesa View. It was perfect for our family of 4, very spacious and beautiful views. Initially we felt the hotel was a bit run down but then appreciated the rustic feel and beautiful views. It’s away from the Sedona Y so you don’t get stuck in traffic as soon as you get out of the hotel. Will stay again !
Comment from Hotel Management
5 Jun 2024 by Luis Felix, Assistant General Manager , Hotel Management
We are so glad to know that you had a wonderful stay with us. Thank you for your feedback. Please come back and see us again soon. Thank you,
by A verified traveler
Posted 5 Jun 2024
very clean, lots of room
Comment from Hotel Management
5 Jun 2024 by Ashley - Asst. Guest Services Mgr., Hotel Management
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!
by A verified traveler
Posted 4 Jun 2024
Hotel Doesn’t have a restaurant on property! very inconvenient. No daily service. Cold Water blockage. Front desk students don’t have proper information to guide the guests around the property.
The price is not worth of such experience.
Comment from Hotel Management
5 Jun 2024 by Julian Garcia, Hotel Management
We appreciate the time taken to complete our survey in regard to your recent stay with us. I personally apologize for any inconveniences we as a team may have caused you. I will train my team on better verbiage and knowledge with the resort for future questions. know you have departed; however, I will love to make your next stay with us much more convenient. Here is my personal email: "Julian.Garcia@hgv.com" please feel free to reach out to me anytime when you have made another reservation, so I can make sure you have an early check in and a nice view of our red rocks again.We hope to see you soonThank you
by A verified traveler
Posted 4 Jun 2024
Very beautiful
Comment from Hotel Management
4 Jun 2024 by Luis Felix, Assistant General Manager , Hotel Management
Thank you for your feedback. We are happy to know you had an amazing experience with us. Please come back and see us again soon. Thank you,
by A verified traveler from San Jose
Posted 4 Jun 2024
Property itself was lovely. However, checkin was a nightmare. Very crowded. Room was not ready at 4pm (listed checkin time). I was told by the front desk staff to "go about my day" and they would text me when the room was ready. A few hours later and I still never received a text or contact from the facility. I had to call and they staff did not know if the room was ready. I ended up driving back to the hotel only to be told room was still not ready. We were never able to use the facitlies due to such a late checkin by the front desk staff.
Comment from Hotel Management
4 Jun 2024 by Julian Garcia, Hotel Management
We appreciate the time taken to complete our survey in regard to your recent stay with us. I personally apologize for any inconveniences we as a team may have caused you. I know you have departed; however, I will love to make your next stay with us much more convenient. Here is my personal email: "Julian.Garcia@hgv.com" please feel free to reach out to me anytime when you have made another reservation, so I can make sure you have an early check in and a nice view of our red rocks again.We hope to see you soonThank you.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Julian Garcia, Hotel Management
We appreciate the time taken to complete our survey in regard to your recent stay with us. I’m happy to hear your recent stay with us was fantastic.We hope to see you soon!Thank you.
by A verified traveler
Posted 3 Jun 2024
I liked spacious rooms, but I did not like that resort does not have lounge or restaurant.
Comment from Hotel Management
4 Jun 2024 by Julian Garcia, Hotel Management
We appreciate the time taken to complete our survey,I'm happy to hear your recent stay with us acceptable, as a resort we have given many thoughts for a Louge and restaurant, with having 417 rooms, it was in everyone's best interest for just full or half kitchens in each unit. We hope to see you soon:)Thank you.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Julian Garcia, Hotel Management
We appreciate the time taken to complete our survey,I'm happy to hear your recent stay with us was fantastic.We hope to see you again soon! :)Thank you.
by A verified traveler
Posted 2 Jun 2024
Always a pleasure to stay here. Last stayed in 2017, and when looking for a place in Sedona, inadvertently chose the same location. The site is at the end of Sedona, so it is nice and quiet at night, but still close enough for excursions into the town. Amazing hiking all around the property. Very clean room and pools. Immensely helpful and kind staff. Optional text check out for the win!
Comment from Hotel Management
2 Jun 2024 by Venessa, Hotel Management
Thank you so much for your amazing feedback. We can't wait to see you again.
