Ratings based on 981 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Very old and weird people staying by the property
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear June,We're sorry to hear that you felt uncomfortable during your stay. While we strive to provide a welcoming environment for all guests, we understand that everyone's experience can vary. If there's anything specific you'd like to share or if there's anything we can do to improve your experience, please don't hesitate to let us know. We want to ensure that all guests feel safe and comfortable during their time with us.Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
19 May 2024 by Hotel Manager, Hotel Management
Dear Jayden,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager
by A verified traveler
Posted 18 May 2024
I would never stay here if we actually didn’t stay and went to a different hotel
Comment from Hotel Management
19 May 2024 by Front Desk Manager., Hotel Management
Dear Braden, we are so apologize for your unexpected experience.
by A verified traveler
Posted 15 May 2024
They charged my card over 500$ after I paid through expidia. They also charged all these ridiculous fees.
The place was a mess and there were stacks of mattresses everywhere. And the pool was unusable it was green and slimy. Very disappointing. Will not stay here again.
Comment from Hotel Management
16 May 2024 by Hotel Manager, Hotel Management
Dear Mistie,We're deeply sorry for the frustration and disappointment you experienced during your stay. This does not align with the standards we strive for, and we apologize for the inconvenience caused by the unexpected charges and the condition of the hotel facilities. Your feedback is invaluable, and we will address these issues to ensure improvements are made. We understand your decision not to stay with us again and hope to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 13 May 2024
We whave stayed here a lot. And despite the druggies outside its always been good. They have been doing a lot of upgrades to the place. Including changing beds. While we were out for the day they came in and changed our bed. Despite having the do not disturb sign on the door. While they were in there they shattered the tv. And just left it. We get back and find it broken. And of course no one will admitt to it and they are blaming us for it. It will unfortunately be the last time we ever stay here.
Comment from Hotel Management
13 May 2024 by Front Desk Manager., Hotel Management
Dear Danny, thank you for your feedback. And we also apologize for the disturbance that you have during your. stay.
by A verified traveler
Posted 12 May 2024
Not a family friendly place. Full of crackheads and felt dirty just walking in. Never again.
Comment from Hotel Management
13 May 2024 by Hotel Manager , Hotel Management
Dear Isidro,We're genuinely sorry to hear about your disappointing experience. Ensuring a safe and welcoming environment for all our guests is our utmost priority. We take your feedback seriously and will investigate this matter thoroughly to address any concerns. We hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
Terrible we didn’t even finish our night The worst customer service that I ever had in my life they didn’t even have breakfast. They didn’t change our towels we asked Towels, and they said if we were stealing their towels The restroom didn’t even work. The toilet was plugged and when we asked, they got upset when asked to get it fixed. We waited for them to fix it and they still didn’t fix it so we decided to leave before our trip was over maintenance and customer service was bad. Definitely would not recommend anyone going here even if it’s a good deal. They even had working girls come in and out and had people smoking in elevators as well as homeless people living in the parking lot made you feel like your belongings in your car was not safe. So, please consider it when trying to find a good deal would even be worth it.
Comment from Hotel Management
12 May 2024 by Front Desk Manager., Hotel Management
Dear Monika, we are so apologies for all the inconvenience you experienced.we will take your comment seriously and investigate for better stay for our guest.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Front Desk Manager., Hotel Management
Dear alex.Thank you for your feedback
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
11 May 2024 by Hotel Manager, Hotel Management
Dear Aahanah,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 6 May 2024
On Friday we first had an issue with having a confirmation number on hand and the hotel did not have a room for us until we arrived even after payment went through. The hotel said Expedia was a 3rd party company and we had to confirm with them because they could not find our confirmation number on their end. Upon finally being placed into a non smoking room, the smell of smoke was extremely over powering in the room. We looked through the room to see if everything was clean and safe, there was hair in our bed between the blankets. On Saturday my wife and I went out for the day and came back to our room key not working and we were locked out of our room. We had to get a replacement key but didn’t get any explanation as to why our key wasn’t working anymore. We will not be staying at this property in the future.
Comment from Hotel Management
6 May 2024 by Hotel Manager , Hotel Management
Dear Marcelo,We have taken note of your comments for further investigation by our concerned team. Please accept our sincere apologies for any inconvenience caused.Sincerely, Hotel Manager
