Ratings based on 967 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
The bathroom was awkward with the tub and toilet in one room and the sink in the entryway. The room itself seemed to show its age. The beds were very comfortable and we really appreciated the free breakfast help-yourself choices. We also appreciated the late night shuttle from SeaTac to the hotel.
Comment from Hotel Management
17 May 2024 by GM, Hotel Management
Dear Hans,Thank you for your valuable feedback. We're glad to hear you found our beds comfortable and enjoyed our breakfast selection and shuttle service. Your comments about the bathroom layout and room decor have been noted for potential improvements. We strive for excellence and your insights help us better serve our guests. We hope to welcome you back for an even better experience in the future. Warm regards,Hotel Management
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 15 May 2024
Didn’t like the area. You need a car to be able to move around. But we stayed for only one night so it was ok
Comment from Hotel Management
16 May 2024 by GM, Hotel Management
Dear Marisol,Thank you for taking the time to share your experience with us. We understand the convenience of having a car for easier mobility and appreciate your understanding for the duration of your stay. We hope that the rest of our services and amenities met your expectations and look forward to welcoming you back for a longer visit in the future.Warm regards,Hotel Management
by A verified traveler
Posted 15 May 2024
Not handicapped convient
Comment from Hotel Management
15 May 2024 by GM, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We regret to hear that you found our hotel less convenient for handicapped guests. We strive to ensure all our guests have a comfortable stay and we appreciate your perspective. Your input is valuable and will be considered as we continually work to improve our facilities and services. We hope to have the opportunity to welcome you back in the future.Warm regards,Hotel Management
by A verified traveler
Posted 13 May 2024
Staff was friendly and helpful.
Food selection was on point.
Hotel was near airport and city attractions. I’m walking distance was a beautiful park that had a playground and lake.
Comment from Hotel Management
14 May 2024 by GM, Hotel Management
Dear Sandra,Thank you for the wonderful 5-star review! We're delighted that our friendly staff, food selection, and convenient location near the airport and city attractions met your expectations. It's great to know you enjoyed the nearby park too. We look forward to serving you again soon.Warm regards,Hotel Management
by A verified traveler
Posted 13 May 2024
staff are very friendly. Diego and Anthony or Tony are wonderful.
Comment from Hotel Management
13 May 2024 by GM, Hotel Management
Dear Maria, Thank you for your fantastic review! We're thrilled to hear that our staff, especially Diego and Tony, made your stay at our hotel wonderful. Your kind words are greatly appreciated and serve as encouragement to our team. We look forward to welcoming you back on your next visit. Warm regards,Hotel Management
by A verified traveler
Posted 13 May 2024
Great staff
Comment from Hotel Management
13 May 2024 by GM, Hotel Management
Dear Stephen,Thank you for your fantastic 5-star review. We are thrilled to know that our staff made your stay enjoyable. Your kind words inspire us to continually ensure our guests have a memorable experience at our hotel. We look forward to welcoming you back for another exceptional stay. Warm regards,Hotel Management
by A verified traveler
Posted 13 May 2024
Liked that it was close to airport. The breakfast was tasty . The water was very difficult to regulate. Either too cold or scalding hot. The sink faucet was difficult to pull on. My 85 yr old mother was unable to turn it on.
Comment from Hotel Management
13 May 2024 by GM, Hotel Management
Dear Kathleen,Thank you for sharing your feedback. We're thrilled you enjoyed our breakfast and convenient location. Your comments regarding the water temperature and sink faucet have been noted. We are committed to providing a comfortable stay for all of our guests and will address these issues promptly. We hope to welcome you and your mother back soon for an improved experience.Warm regards,Hotel Management
by A verified traveler
Posted 12 May 2024
Very convenient to Seatac airport with shuttle service. Nice desk staff.
Comment from Hotel Management
13 May 2024 by GM, Hotel Management
Dear Jackie,Thank you for taking the time to share your feedback. We're delighted to hear that you found our location convenient and appreciated our shuttle service. Your compliment about our front desk staff has warmed our hearts. We strive to make every guest's stay memorable and your words make our efforts worthwhile. We look forward to welcoming you back in the near future. Warm regards,Hotel Management
by A verified traveler
Posted 11 May 2024
Jerks
Comment from Hotel Management
13 May 2024 by GM, Hotel Management
Dear Joel,We're truly sorry to hear about your dissatisfaction. Our team aims to provide a welcoming and friendly service to all our guests and it's disappointing to hear we fell short this time. We'd greatly appreciate the opportunity to understand and address your concerns. Please feel free to share more details with us at your earliest convenience. Thank you.Warm regards,Hotel Management
