Ratings based on 1,005 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Redmond
Posted 4 Jun 2024
Beautiful property. Everything is wonderfully maintained. It's a short walk downtown and plenty of public transit nearby. The room was very comfortable and spacious.
Comment from Hotel Management
4 Jun 2024 by rb, Hotel Management
It was our pleasure hosting you.
by A verified traveler
Posted 3 Jun 2024
Within easy walking distance of Seattle Downtown and main attractions.
Comment from Hotel Management
3 Jun 2024 by rb, Hotel Management
We appreciate your review!
by A verified traveler
Posted 2 Jun 2024
Decent place with very costly parking options
Comment from Hotel Management
3 Jun 2024 by rb, Hotel Management
We appreciate your feedback. We do make sure that our parking rate is very competitive downtown. Thanks for staying.
by A verified traveler
Posted 28 May 2024
great
Comment from Hotel Management
29 May 2024 by Rb, Hotel Management
Thank you for the 5 stars!
by A verified traveler from Arlington
Posted 23 May 2024
The hotel itself was nice and the staff were very helpful. The room was clean and the bed was comfortable. The area around the hotel was a mixed bag. Traffic noise from the intersection of Boren Ave and Howell St was nearly a constant issue. This property is near the edge of the downtown hotel district, and some of the bordering neighborhoods require an extra measure of caution when walking or diving through.
Comment from Hotel Management
27 May 2024 by rb, Hotel Management
We do have a great location. Most attractions are within a 20 minute walk of the property. Thanks so much for your review.
by A verified traveler
Posted 21 May 2024
no internet
Comment from Hotel Management
27 May 2024 by rb, Hotel Management
We just checked and our internet is up and running. We usually suggest rebooting your device when you can't get a connection. Sorry you had trouble.
by A verified traveler from Beverly Hills
Posted 20 May 2024
Very, very good!
Comment from Hotel Management
27 May 2024 by rb, Hotel Management
Thank you for staying!
by A verified traveler
Posted 19 May 2024
Horrible customer service. Didn’t get the room that I booked. Was not told about it. Horrible horrible customer service and very disrespectful. The 2 folks who were working at 4 PM on 5/19 Saturday in the lobby are horrible at their job and seemed like they didn’t even wanna be employed. Made me feel like I should’ve went somewhere else. You should definitely follow up with these employees as this is a very bad look for a top tier hotel. Will not be coming back. First & last time. They need different jobs, maybe door dashing where they don’t have to speak to customers.
Comment from Hotel Management
21 May 2024 by Chio, Hotel Management
Thank you for staying with us and taking the time to share your feedback. We sincerely apologize for the experience you had with us. We will definitely follow up with our team to avoid this kind of experience in the future. Thank you again for bringing that issue to our attention. We appreciate your feedback and we will try our best to improve for our future guests' experience.
by A verified traveler
Posted 15 May 2024
The staff was amazing and went above and beyond. Prior to even check in, they made our 8AM arrival into the city smooth and hassle free. We checked in our luggage safely while awaiting check in time. Rachel made it all happen and her coworker gave a great activity suggestions and provided a map.
Comment from Hotel Management
16 May 2024 by rb, Hotel Management
It was such a pleasure hosting you and meeting you. Please come back soon!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
3 Jun 2024 by rb, Hotel Management
Thank you for staying!
