Ratings based on 539 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Ted, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AND SUITES SCOTTSBORO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Bovorn,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AND SUITES SCOTTSBORO and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 May 2024
Liked the location
Comment from Hotel Management
21 May 2024 by Carla RediResponse Specialist, Hotel Management
Dear Kay,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Scottsboro. I am glad to read that you were pleased with our location, prompting your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
29 May 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Christy, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AND SUITES SCOTTSBORO and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 3 May 2024
Updated room and bath. Bed was comfortable and small table and chairs were convenient for eating our take out.
Comment from Hotel Management
4 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Janine,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Scottsboro. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our comfortable room, convenient tables and chairs. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Apr 2024
Very clean rooms breakfast available nice staff very professional
Comment from Hotel Management
27 Apr 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Jeanne, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES SCOTTSBORO. We sincerely appreciate your comments and are happy to hear you had a great experience with us. It is great to read that you found your room to be clean, breakfast to be available and that the staff was friendly. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services at Red Roof. Your kind words inspire our team to continue delivering top-notch service.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 21 Apr 2024
No wo der the price was low.
Roaches.., dirty floor, whiskey bottle behind bed, bed very uncomfortable, bed comforter had stains.
Stayed before and this will be the last.
Comment from Hotel Management
22 Apr 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Mark,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES SCOTTSBORO. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the floor, the stains bed comforters and the other concerns you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to do a thorough inspection of the room to prevent this from happening and to address the other concern you mentioned.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 15 Apr 2024
No smoking room really doesn’t smell any smoking, which is good than other hotels I when to. But I went there twice, each time had problem to flush the toilet! Really annoying. And I needed to go to the front office to use bathroom. I asked for an additional sheet. They gave me one with a hole there! Limited breakfast.
Comment from Hotel Management
17 Apr 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Manfei,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES SCOTTSBORO. At Red Roof we are happy to know that you made us your choice of stay. However, as it relates to your comment of the toilet and the limited breakfast, these will be taken into consideration to improve the quality we offer. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Apr 2024
Front desk great but the rooms and property is in bad shape. Didn't have the room we reserved, king suite, and charged me the same amount for a regular double room. Housekeeping made 1 bed but not the other and only got some of the trash and dirty towels.
by A verified traveler
Posted 9 Apr 2024
Fishermen beware. This used to be a nice option but it’s not being maintained and all the electric to charge boats no longer works
Comment from Hotel Management
11 Apr 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Josh, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Scottsboro. We strive to provide guests with the best customer service and all the comforts of home, so I'm disappointed to see that you stay was less than satisfactory. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
