Ratings based on 761 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
We enjoyed walking in Downtown Schnectady.
Comment from Hotel Management
11 Jun 2024 by Carrie, Hotel Management
We're delighted to see you enjoyed your stay in our downtown property. There's so many great little cafes and shops to explore! Hope to have you as our guest again.
by A verified traveler
Posted 7 Jun 2024
The front desk and breakfast staff were very friendly. The room is very dated, and the bedding is not comfortable.
Comment from Hotel Management
7 Jun 2024 by Carrie, Hotel Management
Thank you for sharing your recent experience at our property. We value our team greatly and love to hear the positive feedback from our guests as well! I'm sorry you didn't love the bedding, we just transitioned to new products this year. We hope to have you back as our guest again.
by A verified traveler
Posted 2 Jun 2024
Perfect
Comment from Hotel Management
3 Jun 2024 by Carrie, Hotel Management
We are so happy to see you enjoyed your stay with us! Thank you for sharing your 5 out of 5 rating. We hope to see you again soon.
by A verified traveler from Reston
Posted 19 May 2024
The hotel staff was excellent and very responsive. Breakfast was excellent. I'm not sure why Expedia had me booked to a handicap room.
Comment from Hotel Management
20 May 2024 by Carrie, Hotel Management
Thank you for taking the time to share your experience. I'm not sure why Expedia often books accessible rooms and unfortunately, we are unable to adjust most reservations that come through third party booking sites. I am glad you enjoyed your stay and we look forward to having you as our guest again!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Carrie, Hotel Management
Thank you for the 4 out of 5 rating! We hope to have you as our guest again!
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by Carrie, Hotel Management
Thank you for the great rating! We're glad to see you enjoyed your stay and hope to have you back again.
by A verified traveler
Posted 6 May 2024
This is our go to spot when in town. Some of the amenities and room fixtures need some updating but overall a great experience.
Comment from Hotel Management
7 May 2024 by Carrie, Hotel Management
Thank you for taking the time to let us know abour your recent stay with us. We love to be your home away from home when traveling to the Schenectady area and look forward to seeing you again!
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by Carrie, Hotel Management
Thank you for the 5 out of 5 rating! We're delighted to see you enjoyed your stay with us and look forward to seeing you again!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 May 2024 by Carrie, Hotel Management
Thank you for the 5 out of 5 rating! We're glad you enjoyed your stay with us and hope to have you as our guest again!
by A verified traveler
Posted 15 Apr 2024
The staff was the friendliest and most helpful I have ever experienced in the many years of hotel stays
Comment from Hotel Management
15 Apr 2024 by Carrie, Hotel Management
Thank you for taking the time to let us know about your experience at our property. We value our team greatly and it's wonderful when our guests share their appreciation as well! We hope to have you as our guest again!
