Ratings based on 38 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jan 2023
bedrooms dirty and very dated.....
by A verified traveler
Posted 22 Jan 2023
by A verified traveler
1 night was enough!
Posted 28 Nov 2022 on HotelsFirst off the pros - It is dog friendly which was our main need as we were bringning our 2 old girls with us so it ticked that box.
Location was fine too to get to the town centre or the North Bay amenities.
Now the bad bits - Got into the room at 3pm and the central heating was on full blast and the room was absolutely baking hot butr went off later in the afternoon and was not on again even through the night or in the morning, surely that should be the other way round?.
The bed was obviously really cheap as it was very low to the ground and as soon as i sat on it the slats gave way as the wafer thin mattress could not hold weight, i'm not the smallest of blokes but i would expect a bed to be of a certain standard in a hotel, i reported it and to be fair it was fixed by the time i returned although i didn't chance it and only got on when i was literally falling asleep and tried my hardest not to move, i even put 2 spare pillows under the mattress for extra support.
There were scratches all over the paintwork and furniture, the toilet felt like it was going to fall through the floor or crumble, there was what seemed to be a random piece of plastic attaching it to the wall, the basin chipped, the taps were rusty, the hot water was tepid at best including the shower, the carpets were stained, the floor was creaky and uneven and to top it off we had a bag go missing from our room despite staff knowing nothing about it.
Clearly there is no care in this place, won't be returning.
by A verified traveler
Posted 13 Nov 2022 on Hotels
by A verified traveler
Posted 13 Sep 2022 on Hotels
by A verified traveler
Posted 11 Sep 2022 on Hotels
by A verified traveler
Nice stay except for noise downstairs
Posted 21 Aug 2022 on HotelsNice location with views of bay and castle. Room is a little old and shabby but generally clean and comfortable.
Nightly entertainment was very loud in my room from 8:30-11. When I raised it with staff they said they’d try to move me. I didn’t get round to following up on it. If they’re going to play music directly under guests’ rooms they need proper sound proofing. People expect peace and quiet.
by A verified traveler from Brockholes
Posted 10 Aug 2022
Lovely stay at last minute. Room we had appeared to have been refurbished recently and nice to stay. Only thing was no cups in room for tea making facilities and probably could do with changing the mattresses as feeling a bit old. But would stay again. Loved the old style lift as well.
by A verified traveler
Posted 10 Aug 2022 on Hotels
by A verified traveler
Posted 9 Aug 2022 on Hotels
Given what I paid for the room I have no complaints and the breakfast was
