Ratings based on 957 Verified Reviews
3.3 Room cleanliness
4.0 Service & staff
3.6 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
If I could rate the hotel itself and the cleanliness it would be an ZERO! Its smells like pee on the staircases, and by the room doors. Inside the rooms were severely dirty. I rented 2 rooms. 1 was infested with spiders, and dirty. Liquor bottles behind the dressers. The 2nd room was Beyond filthy! There was no way someone cleaned them. I reported all of this within minutes of our arrival and was told she’d make note of this. She refunded my parking fee of $21.00. I didn’t want a refund I WANTED THE ROOMS CLEANED. A guy came to the room and just gave us more towels. No one ever came to clean. Day 2 .. We ended up leaving early to go back home because my grand babies were bitten up by spiders. I again went to the front office to report everything. The staff did refund my money, and they did call someone from corporate to assist which I did appreciate. My impression of Savannah has completely changed. We will not be returning. Our family vacation was terrible! I will take this complaint as far as i can take it because this has to change. No family should ever have to experience this.
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Erica, We apologize for the experience you encountered during your stay. It's disheartening to hear about the cleanliness issues and the inconvenience caused. Your feedback is invaluable, and we take it seriously. We regret falling short of your expectations and understand your frustration. We will address these concerns promptly with our team to ensure immediate action is taken. Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding. We hope to have the opportunity to regain your trust and provide a much-improved experience in the future. Thank you for bringing this matter to our attention.Selina GibbonsGeneral Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Erica, Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize if we did not meet these expectations. We hope you will consider giving us another chance on your next visit to Savannah Historic District so we can provide you with the outstanding stay you deserve. Selina GibbonsGeneral Manager
by A verified traveler
Posted 25 May 2024
Excellent location. Old. Rundown. Poor condition and not well cleaned. Spend the extra bucks to stay across the street.
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Cherith, Thank you for your feedback. We’re glad you appreciated our prime location. We're continually working to enhance our property and ensure a pleasant experience for our guests. Your comments about the condition and cleanliness have been noted, and we are addressing these areas to improve our standards. Thank you again, and we hope you will choose us the next time you visit the area.Selina GibbonsGeneral Manager
by A verified traveler
Posted 19 May 2024
The rooms were very clean but out dated. The bathroom was very small. The bed was very clean and comfortable. This property just needs some serious TLC. The location is phenomenal. We were in walking distance to everywhere. It was a little hard to sleep because of the loud music from cars in the parking lot. The parking lot is so small and hard to park.
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Annie, We appreciate you being our guest and sharing your observations. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. Your feedback, both the compliments and the suggestions, are appreciated. We remain committed to clean and impeccably maintained accommodations and have taken notes for future plans. Thank you for sharing your valuable insights, and we hope to have the opportunity to welcome you back soon!Selina GibbonsGeneral Manager
by A verified traveler
Posted 17 May 2024
The property is in a great location very close to Riverwalk and city center. However, very rundown hotel with lots of repairs to ge made. It was mot a cheap hotel and we are not used to staying at sub-par places as this. Thanks be we only had a one night stay.
Comment from Hotel Management
19 May 2024 by General Manager, Hotel Management
Dear Susan, Thank you for highlighting our location. We apologize for the condition of the property and any inconvenience it caused. We understand your disappointment and are actively working on improvements to enhance our guests' experience. Your feedback is valuable to us, and we hope to have the opportunity to provide a more enjoyable stay in the future.Selina GibbonsGeneral Manager
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Morgan, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Quality Inn Savannah Historic District; we hope to see you again soon.Selina GibbonsGeneral Manager
by A verified traveler
Posted 10 May 2024
Folks, face it, this is a Quality Inn, not the Marriot. That said, this location is super convenient to the river and Bay Street and very affordable. Sure, the decor is aged and dated, but for a one-night stay with my pup, it was fine. Speaking of traveling with a pup, it had the lowest pet fee in the area. There is also a park next door for dog business.
Check in was easy, parking was easy.
Comment from Hotel Management
12 May 2024 by General Manager, Hotel Management
Dear Linda, Thank you for your feedback! We're glad you enjoyed our convenient location, easy check-in, and pet-friendly policy at Quality Inn Savannah Historic District. We appreciate your patronage and look forward to hosting you again soon!Selina GibbonsGeneral Manager
by A verified traveler
Posted 8 May 2024
The hotel itself was fine but I learned my credit card was charged an additional $58 without my consent. Nowhere on Expedia's website did I learn there would be a $35 pet fee, and if I had known it would cost that much I would have looked for a different hotel. Expedia should improve its website so that when you search for pet friendly, you can know the actual cost. Otherwise, what is the value of the service? The hotel claims the info is on their website, and that's true, so I guess I will stop searching through expedia and just book directly on hotels' websites so I can read the fine print and know I'm booking and staying at a hotel I can afford.
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Shaina, We appreciate your feedback and understand your concern. It's important to us that all fees are transparent, and we regret any confusion. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back under more favorable circumstances.Selina GibbonsGeneral Manager
by A verified traveler
Posted 8 May 2024
You really get what you pay for here. It's pretty run down and nobody's try to fix it up. The AC unit would rattle every 30 mins or so. No kind of anti-skid on the bathroom floor or floor. The night staff when checked in does not want to explain any fees until you pay! Like parking is not included in your stay. Yes your expected to walk or something. Pave it over and make a parking lot.
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Dear James, Thank you for sharing your feedback. We apologize for the aspects of your stay that did not meet your expectations, including the condition of the facilities and the experience with our night staff. We understand how important clear communication and comfort are for a pleasant stay. We are looking into improvements to ensure a better experience for all our guests. We appreciate you bringing these issues to our attention and hope to have the opportunity to serve you better in the future.Selina GibbonsGeneral Manager
by A verified traveler
Posted 6 May 2024
This hotel is a motel. It was very dirty. Carpet was so dirty I kept my shoes on. No toilet paper had to go get it. Coffee pot broken many lights not functioning. And no maid service. Was told it had to be requested
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Iris, Thank you for sharing your concerns, and we sincerely apologize for the issues you encountered during your stay. We are committed to providing a clean, comfortable, and well-maintained environment for all our guests. It is clear we fell short in this instance. Your feedback is invaluable in helping us improve. We will address these matters with our housekeeping and maintenance teams immediately. We hope to have the opportunity to restore your confidence in our accommodations in the future.Selina GibbonsGeneral Manager
