Ratings based on 971 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 20 May 2024
Housekeeping only came once during our stay and only replaced the towels. No beds made, trash cans not emptied, floors not mopped!
Our socks had to replaced due to the foors condition. The staff was very friendly and helpful
by A verified traveler
Posted 17 May 2024
There were only 2 hangers in the wardrobe. We asked for more but did not receive. Only 2 washcloths in the room. Courtyard area is nice.
by A verified traveler
Posted 9 May 2024
My door would literally not close to my room, which opened to the outside and it took me contacting the office five different times at night in order for it to be fixed. There was no room service and I couldn't even get someone to bring me toothpaste. It was also incredibly noisy. Finally, the room was filthy with mold all over the bathroom, brown spots in the tub and food, including popcorn under the bed. I ended up leaving after the first night of a five night stay.
Comment from Hotel Management
14 May 2024 by Property Management , Hotel Management
Thank you for taking the time to share your feedback. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.
by A verified traveler
Posted 5 May 2024
Staff was professional and courteous. Dogs stay free and convenient location to dog park. Room was fine and nice happy hour, free wine for one hour and free coffee or tea in the morning.
Only suggestion microwaves in room would be nice.
Comment from Hotel Management
14 May 2024 by Property Management , Hotel Management
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Property Management , Hotel Management
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.
by A verified traveler
Posted 26 Apr 2024
Arrived a little after 4, room wasn't ready, but happy to wait since they were cleaning. Except when we got back couple of hours later and our feet were sticking to the floor and completely black from dirt. Since we only had 2 towels, yet it was the 3 of us, I went to ask for an extra towel and let them know. I picked up a pool towel to clean the floor a little myself. And the next day when we stopped by the restuarant around 2:15, they said they were closed for lunch and wouldn't be open for couple more hours for dinner, on a friday. So later that night when we returned, and tried to order food from the same restaurant in the hotel, everyone seemed confused about the room service they said we could order when we checked in. I finally found a kind hostess who said she could take our order and I could wait on it, and I told her I was confused, i thought they offered room service. So she offered to bring it to our room since i told her I was trying to give our 6 year old a bath and it was late....and when she brought the food, with a $52 ribeye, we were only given plastic silverware...to cut a steak.On top of all of this, the room was never cleaned while we were there for our 3 night stay, and they were kind enough to reimburse us for one nights stay, but it was still expensive. Add all of that to loud E. Bay street, the fact that whoever above took a shower every night around 9:30 and it sounded like a waterfall in our bedroom with the loud pipes.We loved the location.
Comment from Hotel Management
3 May 2024 by Property Management , Hotel Management
Thank you for taking the time to share your honest feedback, Michelle. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to hear that you loved our great location, we are saddened to hear that we fell short in delivering the amazing experience guests have come to expect. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.
by A verified traveler from Yuma
Posted 20 Apr 2024
Great hotel conveniently located in Savannah. Staff were friendly, rooms were clean and comfortable and the center court yard was a very nice spot to relax. Restaurant and bar was also very nice. The place was super quiet at night which is such a plus when traveling.
Comment from Hotel Management
22 Apr 2024 by Property Management , Hotel Management
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
by A verified traveler
Posted 19 Apr 2024
Very nice hotel close to the heart of Savannah. Beautiful courtyard and pool area. Restaurant in the hotel had great breakfast. Staff were cheerful and helpful. Very walk able to everything in downtown. Best part was it was reasonably priced in an expensive hot spot.
Comment from Hotel Management
22 Apr 2024 by Property Management , Hotel Management
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 18 Apr 2024
Hotel is in a great location in Savannah; close enough to walk to attractions, but in a quiet neighborhood. Really enjoyed the courtyard and the complimentary wine was a nice touch. Jason’s hospitality was exceptional. Rooms and hallways need a little TC, advertising bikes to use, but only having 1 available isn’t very accommodating to a party of more than one. Our room was not serviced both days of our stay which was disappointing after returning from a day of sightseeing. Our bedding was mismatched, missing duvets which seemed a bit odd. Hotel has potential to be great if some of the other service issues were smoothed out.
Comment from Hotel Management
22 Apr 2024 by Property Management , Hotel Management
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.
