Ratings based on 993 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Loved the condition of the property and the pool area. The continental breakfast was great and loved that it was available until 10.
Comment from Hotel Management
16 Jun 2024 by Deonna M , Hotel Management
Thank you so much for your kind review! We're thrilled to hear that you enjoyed our property and the pool area. It's wonderful to know that our continental breakfast met your expectations, especially the extended availability until 10 AM. We strive to provide a comfortable and enjoyable experience for all our guests, and we're delighted that you had such a positive stay with us.We look forward to welcoming you back on your next visit to The Hotel Saratoga!Warm regards,
by A verified traveler
Posted 5 Jun 2024
Staff was helpful
Comment from Hotel Management
8 Jun 2024 by Deonna M , Hotel Management
Thank you for choosing to stay with us and for taking the time to leave your feedback. We're thrilled to hear that you had a positive experience during your recent visit.Our team works tirelessly to ensure that every guest feels welcomed and supported throughout their stay, so it's fantastic to know that their efforts made a difference for you. Your kind words about the helpfulness of our staff truly mean the world to us.We hope to have the pleasure of welcoming you back soon for another memorable stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Deonna M , Hotel Management
Thank you for taking the time to share your feedback with us. We're glad to hear that overall, your stay was positive and that you found our staff to be helpful.We're always looking for ways to improve, so if there were any specific aspects of your stay that you feel we could have done better, please feel free to share them with us. Your insights are invaluable as we strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future and exceed your expectations. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards
by A verified traveler
Posted 2 Jun 2024
Reasonable and convenient
Comment from Hotel Management
8 Jun 2024 by Deonna M , Hotel Management
Thank you for your glowing review and for choosing to stay with us! We're thrilled to hear that you had a fantastic experience during your time here.It's wonderful to know that you found our accommodations to be both comfortable and convenient. We strive to make our guests' stays as seamless and enjoyable as possible, so it's incredibly rewarding to receive your positive feedback.We truly appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay in the near future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to reach out.Warm regards,
by A verified traveler
Posted 28 May 2024
Everything
Comment from Hotel Management
29 May 2024 by Deonna M , Hotel Management
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you loved everything about your stay with us. Providing exceptional experiences is what we strive for, and knowing that we hit the mark means the world to us. We look forward to welcoming you back for another outstanding stay in the future!
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
15 Jun 2024 by Deonna M , Hotel Management
Thank you for taking the time to provide feedback on your recent stay with us. We value all guest feedback as it helps us to continually improve our services.We noticed that you rated your experience as 2 out of 5 stars. We would greatly appreciate any additional comments or details you could provide to help us better understand your concerns and address them effectively. Your satisfaction is our top priority, and we strive to ensure every guest has a positive experience.Please feel free to reach out to us directly if there is anything else you would like to share. We sincerely hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
25 May 2024 by Deonna M , Hotel Management
Great to hear! A perfect score is always a wonderful endorsement. It sounds like your experience was top-notch. If there's anything else you'd like to share about your stay or if you have any questions, feel free to let me know!
by A verified traveler
Posted 20 May 2024
Beautifully remodeled with excellent staff!!
Comment from Hotel Management
25 May 2024 by Deonna M , Hotel Management
It sounds like you had a fantastic experience! A beautifully remodeled space combined with excellent staff can truly make a stay memorable. Whether it's a hotel, restaurant, or any hospitality venue, those factors can make all the difference. What specifically stood out to you about the remodel and the staff?
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
8 Jun 2024 by Deonna M , Hotel Management
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations during your recent stay.Your comments are invaluable to us as we continuously strive to improve our services. We would greatly appreciate any specific details you can provide regarding areas where we could have better met your needs.Please know that we take your feedback seriously and will use it to address any areas of concern to ensure a more enjoyable experience for future guests.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. If there's anything we can do to make amends or to assist you further, please don't hesitate to reach out.Warm regards,
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
25 May 2024 by Deonna M , Hotel Management
A rating of 4 out of 5 still suggests a very positive experience, but perhaps with some minor areas for improvement. Is there anything specific that could have been better to earn that perfect score? Your feedback can be valuable for the establishment to continue providing excellent service.
