Ratings based on 971 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by Raphael Martini, Hotel Management
Olá Hans, bom dia. Obrigado pela sua avaliação e visita.Eu e toda equipe esperamos revê-lo em breve.Abraços!
by A verified traveler
Posted 9 Aug 2023 on Hotels
sugiero los colchones y almohadas que sean mas confortables. La comida ha mejorado considerablemente, pero sugiero tener más variedad
Comment from Hotel Management
14 Aug 2023 by Vitor Santos, Hotel Management
Estimada Karen,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,Vitor SantosSubgerente
by A verified traveler from Houston
Posted 11 Jul 2023
Our stay was very pleasant. The only issue we had was with the safety box which gave us issues for a few until the staff eventually replaced it.
The rooms were nice (although a bit small, specially for a family of 4), the restaurant was very nice as well, and there was several activities to entrarían the kids.
Comment from Hotel Management
13 Jul 2023 by Vitor Santos, Hotel Management
Olá Jorge,Muito obrigado pela avaliação.Esperamos recebê-la novamente em breve.AbraçosVitor SantosSubgerente
by A verified traveler
Posted 28 May 2023 on Hotels
Comment from Hotel Management
31 May 2023 by Vitor Santos, Hotel Management
Olá Simone,Muito obrigado pela avaliação.Esperamos recebê-la novamente em breve.AbraçosVitor SantosSubgerente
by A verified traveler from Arlington
Posted 21 Aug 2022
Staff was very efficient and welcoming, the breakfast was outstanding, the property provides many amenities. The room is comfortable although being dated. Very convenient location and good access
Comment from Hotel Management
24 Aug 2022 by Vitor Santos, Hotel Management
Olá Eneida,Muito obrigado pelo feedback.Esperamos recebê-la novamente em breve.Abraços
by A verified traveler
Posted 21 Jun 2022
by A verified traveler
Posted 19 Jun 2022 on Hotels
Comment from Hotel Management
21 Jun 2022 by Vitor Santos, Hotel Management
Olá Marcos, boa tarde.
Muito obrigado por nos avaliar.
Esperamos recebê-lo novamente em breve.
Abraços
Vitor Santos
Subgerente
by A verified traveler
Decente mas com problemas
Posted 10 Jun 2022 on HotelsRazoavelmente confortável com atendimento bom. A cama foi confortável. Foi um pouco estranho ter o banheiro e o chuveiro em lugares separados, mas fica bom para casais ou 2 amigos que precisam usar o vaso e o chuveiro ao mesmo tempo. Só tinha alguns problemas com a estadia: o wifi tinha problemas, e o fluxo de água na pia respingava em todo lugar. E queria ter um pouco mais luz no quarto.
Comment from Hotel Management
13 Jun 2022 by Vitor Santos, Hotel Management
Olá Henry, bom dia.
Muito obrigado por nos avaliar.
Agradecemos pela sugestão da iluminação nos quartos, e em relação ao wifi nossa equipe de TI já identificou e corrigiu a falha.
Esperamos recebê-lo novamente em breve.
Abraços
Vitor Santos
Subgerente
by A verified traveler
Posted 7 Jun 2022 on Hotels
Comment from Hotel Management
13 Jun 2022 by Vitor Santos, Hotel Management
Olá Matthew, bom dia.
Muito obrigado por nos avaliar.
Esperamos recebê-lo novamente em breve.
Abraços
Vitor Santos
Subgerente
by A verified traveler
Posted 8 May 2022 on Hotels
Comment from Hotel Management
10 May 2022 by Vitor Santos, Hotel Management
Dear Xiangfu,
Thank you for sharing your experience with us.
We hope see you again very soon.
Best regards,
Vitor Santos
Deputy Manager
