Ratings based on 41 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
never go back
by A verified traveler
Posted 14 Dec 2023
The staff at the hotel were nice and friendly, however, the hotel is old, all the supplies like towers, rooms, and in door supplies are supper old. The towers turn yellow but the hotel seems like they don’t have money to update. The room was terrible and smells bad.
by A verified traveler
Posted 27 Jul 2021 on Ebookers
I booked a Horizon club room which should have provided me with some executive experience. The room and the facilities are lovely, good quality toiletries. However, the horizon lounge was an utter disappointment. It was very crowded and people struggled to find space to eat. During breakfast time it was also very busy, the food was not replenished in time. Coffee machines are not easy to use, you had to to wait for a maneuver of staff which took a while. This hotel is great for families with young kids because of the well equipped indoor playground and the pool. However, it was hardly executive…
by A verified traveler
Wonderful
Posted 3 May 2021 on HotelsVery nice stay with family good for children
by A verified traveler
Posted 13 Apr 2021 on Hotels
Great room, clean, quiet , but sad the beach cannot swim.
Hotel complex awesome and good food
by A verified traveler
Posted 27 Jul 2020 on Hotels
by A verified traveler from Tokyo, Japan
Posted 21 Jan 2020
Spacious and well maintained. Beach is good for nice walk but waves are too strong for swimming. Complimentary breakfast was average, we expected something more. Many families with children so its probably a great resort to recommend, but if you prefer a little more quiet place, this may not be the first place I would suggest. Its a great resort though, we enjoyed our stay!
Comment from Hotel Management
22 Jan 2020 by Rudolf Gimmi , Hotel Management
Dear Guest,
Thank you for staying with us and sharing your staying experience. Shangri-La Sanya is a family-friendly resort with excellent facilities and creative activities. Wish you have a wonderful vacation and we are looking forward to seeing you again.
Yours sincerely,
by A verified traveler
Posted 26 Nov 2019
Super children friendly. They have activties catered for small and big kids.
Had a small farm with rabbits, hamsters, peacocks.
Had a small and big playroom !
Game zone with archades.
Pool area with slides and fun shooting games.
Restaurant food is quite expensive though. Quality is avearge.
Anywhere , love this hotels if u have kids!
by A verified traveler
Posted 7 May 2019
Comment from Hotel Management
16 May 2019 by Rudolf Gimmi , Hotel Management
Dear Guest,
Thank you for having chosen Shangri-La's Sanya Resort & Spa, Hainan as your vacation destination and for taking the time to share your wonderful experience.
Shangri-La Sanya is a family-friendly resort with excellent facilities and creative activities. Wish you have a wonderful vacation and we are looking forward to seeing you again.
Yours sincerely,
Rudolf Gimmi
General Manager
by A verified traveler
Excellent
Posted 26 Mar 2019 on HotelsAmazing hotel and facilities. The staff were courteous and efficient. Beautiful beach and pool areas. The local area only has other resorts within 15 mins and no communal area to go to, otherwise a 9/10 hotel and thoroughly recommend
Comment from Hotel Management
24 Apr 2019 by Rudolf Gimmi General Manager, Hotel Management
Dear Guest,
Greetings from Shangri-La Sanya Resort and Spa!
I want to thank you for visiting us and taking the time to share your experience with us.
We are glad to read that you had an enjoyable vacation with us and thank you for your great comments about our resort.
We are always trying our best to delight our guests and make unforgetable memory. The elements of FUN, FEAST, FRIENDLY are what Shangri-La cares. We will continue to work hard to ensure each and every guest has an excellent experience with us. Thank you again for your feedback and we sincerely welcome you back for your next Sanya vacation.
Yours sincerely,
Rudolf Gimmi
General Manager
