Ratings based on 26 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from USA
Posted 18 Jun 2018
Perfect for a relaxing weekend. Excellent secluded location, wonderful Zen style facility, and a young, well trained attentive staff. The quality of hotel guests are also excellent.
Comment from Hotel Management
29 Mar 2022 by Kay Gu, Hotel Management
Dear Guest, Thanks for staying at Park Hyatt Sanya Sunny Bay Resort. We are humbled and grateful for your support, and couldn't be more honoured to host you at our hotel. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon!
Sincerely,
by A verified traveler
Posted 7 Oct 2017 on Hotels
Comment from Hotel Management
29 Mar 2022 by Kay Gu, Hotel Management
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。感谢您对酒店的喜爱与好评。千里一碧，山海风光旖旎；四季回转，奏响假日序曲，期待与您在不久的将来再次相遇三亚太阳湾柏悦酒店。
by A verified traveler
Posted 25 Jan 2017 on Hotels
Comment from Hotel Management
29 Mar 2022 by Kay Gu, Hotel Management
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。酒店位于海南岛的最南端的太阳湾私域，海与森林，沙滩礁石，建筑艺术以及太平洋温暖的馈赠都只为您呈现一场典雅的在店体验。期待您下一次三亚太阳湾柏悦酒店的私家海湾府邸之旅，探寻更多美好。
by Stephanie from San Francisco
Not up to international tourist standards
Posted 17 Aug 2016 on HotelsOverall this hotel was a disappointment. I really like Park Hyatt (espcially for their Le Labo product), and that was probably one of the only highlights of the trip...and maybe the wine which was decent. This hotel is quite large and spread across many buildings with very confusing hallways and little sinage to get around. In addition, the hallways are extremely hot with no air flow. My check-in process was not 5 star quality and when I got to my room the air con was not working. It took at least an hour to resolve by the time I called and got somoene to come and fix it. Not very fun for a hot summer night. The overall design of the hotel is nice, but it definiely caters toward local tourists and will be a disappointment for anyone used to the standards and overall experience of the amazing hotels and beaches in Thailand/Bali. The beach area for the Park Hyatt is private which is nice, but they will not let you walk very far on the beach and swimming is restricted to certain areas. Overall, I was looking for a relaxing weekend away and I left feeling even more stressed and frustrated.
Comment from Hotel Management
29 Mar 2022 by Kay Gu, Hotel Management
Dear Guest, Thank you so much for your review of Park Hyatt Sanya Sunny Bay Resort. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, your comment is important to us, we are currently reviewing mentioned points internally for better experience.
We look forward to the opportunity to welcome you back again sometime.
Sincerely,
by A verified traveler
Posted 24 May 2016 on Hotels
Comment from Hotel Management
29 Mar 2022 by Kay Gu, Hotel Management
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。感谢您对酒店的喜爱与好评。千里一碧，山海风光旖旎；四季回转，奏响假日序曲，期待与您在不久的将来再次相遇三亚太阳湾柏悦酒店。
by A verified traveler
Posted 5 Mar 2024
酒店房间设施旧了！很多地方都出现掉漆的现象！水龙头都是可以晃动的！该翻新一下了！
by A verified traveler
Posted 2 Feb 2024
酒店非常漂亮
by A verified traveler
Posted 31 Oct 2021 on Hotels
Comment from Hotel Management
11 Mar 2022 by Kay Gu, Hotel Management
尊敬的宾客，欢迎您下榻藏于度假胜地亚龙湾深处的隐逸府邸—三亚太阳湾柏悦酒店。感谢您对酒店的喜爱和分享，静谧山海间，享一心安处，三亚太阳湾柏悦酒店期待您的再次到访，探索更多山海记忆。
by A verified traveler
Posted 31 Oct 2021 on Hotels
Comment from Hotel Management
11 Mar 2022 by Kay Gu, Hotel Management
尊敬的宾客，欢迎您下榻藏于度假胜地亚龙湾深处的隐逸府邸—三亚太阳湾柏悦酒店。感谢您对酒店的喜爱和分享，静谧山海间，享一心安处，三亚太阳湾柏悦酒店期待您的再次到访，探索更多山海记忆。
by A verified traveler
Posted 31 Oct 2021 on Hotels
Comment from Hotel Management
11 Mar 2022 by Kay Gu, Hotel Management
尊敬的宾客，欢迎您下榻藏于度假胜地亚龙湾深处的隐逸府邸—三亚太阳湾柏悦酒店。感谢您对酒店的喜爱和分享，静谧山海间，享一心安处，三亚太阳湾柏悦酒店期待您的再次到访，探索更多山海记忆。
