Ratings based on 83 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jul 2023
The complex is a little jaded but the guest service is the best I have ever experienced..and I travel a lot. All staff very friendly and the whole place was extremely clean.
by A verified traveler
Sanya Mandarin stay
Posted 13 Oct 2021 on Hotels2nd time staying at the same resort and actually the same room. Great environment and friendly staff. Stayed in the resort for all 4 days!
by A verified traveler
Posted 17 Jun 2021 on Hotels
by A verified traveler
Posted 18 May 2020 on Hotels
by A verified traveler
Relaxing place
Posted 16 Apr 2019 on HotelsVery accomodative and relax environment overall
by A verified traveler
Please Bring Back Foreign Service Professionals
Posted 29 Oct 2018 on HotelsThis is the Mandarin Oriental at $300/night, so of course I hold them to a higher standard.
The hotel room and views were amazing - the grounds are nice, and the amenities are great.
But the service isn't what I'd expect from a 5-star hotel. The foreign staff were great: Mihai at the reception helped get us into our room when it seemed the Chinese staff were bumbling through our check-in process, and went out of his way to make things go smoothly, especially at check-in.
Seems that as Chinese hotels have cut back on foreign staff, the service has decreased, with several small but noticeable moments that stood out:
1. Withing 5 minutes of checking into our room, a service worker arrived unannounced and had to come in to change a lightbulb - something that should have been taken care of before our arrival, and certainly could have come with a phone call to warn us.
2. We stepped out of our room and noticed an emply cart passing, and asked "Can you please take us to the beach?" The driver simply said "No." and drove off... Was kinda surprised that he didn't at least offer to call us a ride.
3. At the restaurant "Fresh", the staff were fairly clueless as to how to describe the portion size, and struggled to open a bottle of beer.
4. At breakfast they took our orders for coffee, and after 10 minutes no coffee had arrived. I put in a second order, and they got very nervous and put some urgency in delivering our coffee - when it arrived it wasn't the right order.
by A verified traveler
Posted 29 Aug 2018 on Hotels
by A verified traveler
Posted 13 Jun 2018
Plesant stay.
Recommended
for Everyoneby A verified traveler from Los Angeles, CA
Great Architecture - Rocky Beach
Posted 28 Nov 2017 on Orbitz
Pros: Architecture, comfort of room, Breakfast Buffet, Service/Hospitality
Cons: Add more beach chairs on sand.
Location: Secluded. Short taxi ride to town for shopping/restaurants.
Great choice for rest & relaxation. Secluded & private. Good selection of food & wine. Service is awesome.
Not enough beach chairs on sand for hotel of this size. Also, beach is very rocky compared to rest of Sanya.
by A verified traveler
Tip-top service and excellent location.
Posted 17 Apr 2017 on HotelsThe staff service was just amazing. Special mention to Cathy at breakfast who served with such warmth and enthusiasm, even preparing us some fruits for our excursion, and also Francis from reception who even came out to greet us goodbye at the end of stay. The whole team from buggy staff to reception to restaurant was young and hospitable. Excellent facilities and the convenience to downtown, yet secluded on a private beach, makes Sanya Mandarin a top 5-star hotel!
