Ratings based on 104 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2023
Comment from Hotel Management
18 Jul 2023 by Weifang LI General Manager, Hotel Management
Dear guest, thank you for your positive review. We are happy to learn that you enjoyed our comfortable rooms and we would love the opportunity to welcome you back again.
by A verified traveler
Away from the hustle and bustle
Posted 20 Mar 2023 on HotelsThere for a short break during the work week. It was a great way to unwind - walking on the beach, sitting by the pool sipping beer. Definitely a place to go for that much needed break
Comment from Hotel Management
18 Jul 2023 by Weifang LI General Manager, Hotel Management
Dear guest ，thank you very much for your wonderful review and constructive feedback! It was a pleasure having you with us, and we are pleased to hear you have had a fantastic experience with us.
by A verified traveler
Nice Hotel
Posted 13 Dec 2021 on HotelsNice Hotel with good facilities. Would stay again.
Comment from Hotel Management
11 May 2022 by Weifang LI General Manager, Hotel Management
Dear guest, Thank you very much for staying in our InterContinental Sanya Resort. We are happy to know that you enjoyed your stay in our Resort and very much appreciated for your feedback. We are looking forward to welcoming you back to our Resort in the near future.
by A verified traveler
Attire
Posted 6 Aug 2021 on HotelsEverything was good. Just wished they know that this is a tropical resort n accept sarong as a form of dress. When they told me to get dressed properly in the club after a swim I found that horrendous!
Comment from Hotel Management
12 Sep 2021 by General Manager: Weifang LI , Hotel Management
Dear Attire,
Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Sanya Resort. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Dine in Ocean Front Pavilion which is open to the charming tropical view, capturing the gentle breeze. The restaurant features local cuisine and serves BBQ dinner buffet on every Friday and Saturday.
We look forward to your next Sanya trip!
Sincerely,
Weifang LI
General Manager
by A verified traveler
Love it
Posted 11 Apr 2021 on HotelsVery nice service and best food
Comment from Hotel Management
12 Apr 2021 by Weifang Li General Manager, Hotel Management
Dear guest,
Thank you very much for staying in our InterContinental Sanya Resort.
We are happy to know that you enjoyed your stay in our Resort and very much appreciated for your feedback.
We are looking forward to welcoming you back to our Resort in the near future.
by A verified traveler
Posted 9 Apr 2021
Nice getaway from the city! Everything was as expected
Comment from Hotel Management
12 Apr 2021 by Weifang Li General Manager, Hotel Management
Dear guest,
Thank you for choosing to stay at the InterContinental Sanya Resort.
We are glad to know that we have been able to meet your expectations. We hope to continue the opportunity to be of good service to you.
We are looking forward to welcoming you back to our Resort in the near future.
by A verified traveler
Posted 1 Jan 2021 on Orbitz
Excellent location, staff very motivated, friendly and helpful. Facilities very clean and best conditioned. Furniture in our room might need an update.
Comment from Hotel Management
4 Jan 2021 by Weifang Li General Manager, Hotel Management
Dear guest, thank you for choosing to stay at the InterContinental Sanya Resort. We are glad to know that we have been able to meet your expectations. We are pleased to hear you had an enjoyable experence with Beer Factory. Your encouraging feedback prompts us to continue providing excellent service to our guests. We hope to continue the opportunity to be of good service to you. Look forward to welcoming you back soon.
by A verified traveler
Posted 22 Nov 2020 on Hotels
Great shower design
Comment from Hotel Management
24 Nov 2020 by 总经理：李伟芳, Hotel Management
尊敬的宾客，您好。感谢您选择入住三亚半山半岛洲际度假酒店，并抽出您宝贵的时间为我们的服务做出点评。很荣幸您喜欢本次入住的整体体验，酒店位于海南岛南端的三亚，拥有美丽、优质的海滩。而海南岛作为具热带风情的岛屿，向来倍受国内和世界各国游客的青睐。无论短假小休还是悠长假期，这里都是放松身心的度假好去处。再次感谢您的惠顾莅临，真诚期待您下次造访三亚继续选择三亚半山半岛洲际度假酒店！总经理： 李伟芳
by A verified traveler
Horrible service
Posted 11 Oct 2020 on Hotelsthere was a lack of staff working in the resort overall. there wasnt anyone at the beach to serve towels and drinks, we even need to clean up the glasses ourselves. concierge staffs not offering help on calling cabs or asking what our needs but chatting on their own. staffs in general were not proactively helpful - only direct you to here and there for service instead of helping/serving you. spa was great though. excellent service especially my spaist, Mary.
Comment from Hotel Management
13 Oct 2020 by Weifang LI, Hotel Management
Dear chi ming,
Greetings from InterContinental Sanya Resort.
Thank you very much for taking the time in completing the guest survey and appreciate you brought up all concerns to our attention. We are truly sorry to hear your experience about the concierge service and beach side service during your stay. Please accept our most sincere apologies for that and we will work on with our team and ensure those concern areas will be rectified.
Thank you for the recommend the staff Mary we will share your comment with her. Hope we will have a chance to welcome you back to our hotel in the future to restore your confidence in our team and to demonstrate this was very much the exception.
Sincerely,
Weifang LI
General Manager
by A verified traveler
Total Relaxation
Posted 27 Aug 2020 on HotelsA wonderful hotel with great access to the beach. Staff are superb and Terrance did his utmost to make me have an enjoyable stay upon check in. The only thing that would be nicer is if they had more space near the beach front in the resort for the sea breeze where the palm trees don't block the sun.
Comment from Hotel Management
18 Sep 2020 by Weifang LI General Manager, Hotel Management
Dear Andrew,
Thank you for taking the time to share your experience at InterContinental Sanya Resort.
Customer feedback is extremely valuable to us and feedback, such as yours will continuously help us to deliver better Guest Experience.
We really hope will have chance to reached out to you regarding the long time check-in issues mentioned on the feedback and took immediate actions. I am very sorry for all the inconvenience caused due to the this incident.
We are looking forward to provide you with an improved experience during your next stay with us. We hope to have the opportunity to welcome you back to InterContinental Sanya Resort in the near future.
