Ratings based on 29 Verified Reviews
4.6 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2024
by Kelly
Posted 22 Jul 2016 on Hotels
by helen from Singapore
Mrs
Posted 14 Feb 2016 on HotelsVery good hardware: hotel room in particular but software such as staffing and social graces of guests at the hotel must live up to the hotel's luxury facilities!
by cheuk lam from Hong kong
Excellent service and view
Posted 30 Oct 2015 on HotelsThe service was excellent that free drinks are offered while we are waiting for the room. The balcony and pool are great
by Kun
Posted 8 Oct 2015 on Hotels
by A verified traveler
Posted 17 Aug 2015 on Hotels
Hotel building, playground, and private beach are nice, but the restaurant service was very poor. We stayed at Shangri-la hotel Sanya for two nights and here for one night. We love Shangri-la more.
Recommended
for Couplesby SQ from Hong Kong
Excellent Service
Posted 11 May 2014
Pros: I loved the customer service from all the employees.
Location: A little far from everything and the duty-free shopping center wasn't opened yet.
All the staff were very helpful and friendly. The hotel is clean and well-maintained. Room is spacious and has a great view. Very comfortable with a pillow menu. The only negative is that there is no swimming because the currents are too high.
by A verified traveler
Posted 6 Mar 2021 on Hotels
环境很舒适，服务也很周到，强烈推荐入住，下次再来。
by A verified traveler
Schwimmen / Baden im Meer nicht erlaubt
Posted 3 Oct 2020 on HotelsHotel an sich ist sehr gut. Schöne Anlage mit gutem Service. Zimmer sind großzügig mit einem schönen Badezimmer. Aquarium Restaurant ist definitiv ein Besuch wert. Was uns aber sehr gestört hat, ist das der Strand obwohl sehr schön, nicht zum Sonnenbaden und schwimmen freigegeben ist. Laut aussage auf Anordnung der Provinz Regierung. Und nur zum Spazieren gehen am Strand würde ich da nicht mehr hingehen. Pool ist ok aber richtig schwimmen im Meer ist etwas anderes.
Comment from Hotel Management
12 Oct 2020 by General Manager: Beatrice Wang, Hotel Management
Dear guest “Wolfgang”: Thanks for choosing to stay with us. It was a great pleasure to hear your experiences in the hotel during your stay. Your comments is very important to us, we apologize for the inconveniences you faced during your stay. Because the high wind and rough sea, we recommend guests don’t swim in the sea for safety. As the world adjusts to new travel norms and expectations, at IHG we’re enhancing the experience our hotel guests – by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you our guest.
General Manager: Beatrice Wang
by A verified traveler
Posted 18 Feb 2020 on Hotels
