Ratings based on 1,676 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
We had an amazing time the pool and hot tub where beautiful and the fire pits where so classy 11100/10 would and will stay again
by A verified traveler
Posted 3 Jun 2024
Love it here they remodeled it and didn’t raise the prices to something unaffordable.
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Thank you for your kind words, Patrick! We're thrilled you appreciate our recent renovations. Maintaining affordability while enhancing our guests' experience is always our goal. We're delighted to have you as our guest and look forward to your next visit.
by A verified traveler
Posted 2 Jun 2024
No food options
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Thank you for your feedback, Annie. We understand the importance of food options for our guests and will take your comment into consideration as we continue to improve our services. We hope you enjoyed your stay otherwise and would love the opportunity to exceed your expectations in the future.
by A verified traveler from Lake Oswego
Posted 31 May 2024
Nicely maintained
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
We appreciate your kind words, Eric. It's wonderful to know you found our hotel nicely maintained. We look forward to welcoming you back to The Sandman Hotel on your next visit to Santa Rosa.
by A verified traveler
Posted 29 May 2024
The decor and pool were lovely.
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Thank you for your feedback, Julia. We're glad you appreciated our decor and pool. We hope to have the pleasure of hosting you again at The Sandman Hotel for another delightful experience.
by A verified traveler
Posted 28 May 2024
Too many people in pool and hot tub
Ten dollar charge for free breakfast which diner would not allow substitute or add items
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Thank you, Gerald, for your feedback. We're glad you enjoyed many aspects of your stay, though we regret any inconvenience you experienced. We continuously strive to enhance our services and hope to provide an even better experience on your next visit to Santa Rosa.
by A verified traveler from Encinitas
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Thank you, Timm, for your excellent rating! We're pleased to know you enjoyed your stay at The Sandman Hotel. We aim to provide a comfortable and memorable experience for all our guests. We look forward to welcoming you back soon to enjoy more of what Santa Rosa has to offer.
by A verified traveler
Posted 28 May 2024
I like the room nice and clean
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Joaquin, we appreciate your positive feedback! Ensuring cleanliness is a top priority for us, and we're delighted to hear that you found your room nice and clean. Your satisfaction is important to us, and we look forward to welcoming you back to The Sandman Hotel.
by A verified traveler
Posted 28 May 2024
Great
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Thank you, Antonio, for your wonderful rating! We're thrilled to know you had a great experience during your stay. Should you find yourself back in the area, we would love to host you again at The Sandman Hotel.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Thank you, Aislinn, for your fantastic rating! We're delighted that you enjoyed your stay at The Sandman Hotel. Your feedback means a lot to us, and we hope to welcome you back soon to enjoy more of what Santa Rosa has to offer.
