Ratings based on 962 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
The hotel gave away our reservation (2 queen beds) Then, they gave us one regular king size bed without letting us know. They acted as if they didn't know they have done wrong. So they try to argued that the billing was correct. So, we requested to the void the original reservation and charge us for one bed which it has created inconveniences. Then we have to settled the bill to one bed in the room instead of two queen beds.
Then in the middle of the night loud party was going on continuously throughout the nights.
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Chrystyne,Thank you for bringing this to our attention. We are sincerely disappointed to learn about the issues with your reservation and the noise disturbance. Your feedback is valuable, and our team will address these concerns to improve our services. We hope to have the opportunity to welcome you back and provide a better experience in the future.Kind Regards,Monica HubertGeneral Manager
by A verified traveler
Posted 29 May 2024
The room smelled horrible. It seems the staff new the room condition but decided to assign it to us is anyway. There was a ventilator outaide of the door way.probably they were trying but unsuccessfully to dissipate this mold and sewerage smell. When we called the front desk regarding the room condition, they changed it and the front desk person said, we are giving you an upgrade, when we got to the new room, it was smaller, the knob of the shower was broken, but the room smelled clean, we did not bother complaiin again. This experience left a very bad taste i. My mounth,not sure when , i will reserve or stay at an Hyatt place
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Michele,We are grateful you took the time to offer feedback on your recent stay. Rest assured, we always aim to exceed guest expectations. Therefore, we will share your comments regarding the concerns with your room with our team to ensure we are meeting our high standards of cleanliness and comfort going forward. It was a pleasure having you here, and we hope you will give us an opportunity to change your perceptions in the future.Kind Regards,Monica HubertGeneral Manager
by A verified traveler
Posted 28 May 2024
The buffet breakfast was excellant
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Mary,Thank you for complimenting our delicious breakfast. We're glad you enjoyed your visit. It was a pleasure having you here at Hyatt Regency Sonoma Wine Country, and we hope you'll return soon.Kind Regards,Monica HubertGeneral Manager
by A verified traveler
Posted 27 May 2024
Great stay.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Sandra,Thank you for staying with us at Hyatt Regency Sonoma Wine Country. We appreciate your perfect review, and on behalf of our team, we hope to welcome you back again soon for another great visit!Kind Regards,Monica HubertGeneral Manager
by A verified traveler
Posted 27 May 2024
Great stay.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
We're delighted you enjoyed your stay at Hyatt Regency Sonoma Wine Country! Please come see us again soon.Kind Regards,Monica HubertGeneral Manager
by A verified traveler
Posted 27 May 2024
Convenient
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Thank you for choosing Hyatt Regency Sonoma Wine Country. We are pleased our hotel's convenient location worked well for your needs, and we hope to see you again soon should your adventures bring you back to the area!Kind Regards,Monica HubertGeneral Manager
by A verified traveler
Posted 25 May 2024
Expedia did not disclose the extra charges associated with the hotel at time of checkout. 2 night stays with $115 extra expense for parking and a Destination Fee (for access to the hotels gym, pool, lobby, water, and morning coffee. If your going to offer a price for service please make sure the price doesn’t increase for common services associated with a hotel. Ridiculous!
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Joe,Thank you for sharing your feedback. We understand how frustrating unexpected charges can be, especially when they are not clearly communicated upfront. We recommend reaching out to us at the hotel in the future before your next stay, so that all associated fees can be communicated with you, or found on our website. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.
by A verified traveler
Posted 24 May 2024
Overall good, with a nice location to downtown.
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Beven,We appreciate you sharing your review with us. We're glad you were able to enjoy our advantageous location, minutes from downtown Santa Rosa while offering a peaceful rest. We hope to welcome you back soon to Hyatt Regency Sonoma Wine Country.Kind Regards,Monica HubertGeneral Manager
by A verified traveler
Posted 24 May 2024
All it takes is one rude staff to ruin a what should have been a good review. Check-in staff was great, valet was excellent, breakfast staff was cheerful but the check-out staff….shame on you hyatt for hiring rude staff.
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Jennifer,While we're happy to know that you had a good time with us overall, we're sorry to hear about any disappointment in the service you received during check-out. Please accept our apologies for any perceived rudeness, as this is never our intention. Your feedback will be discussed internally and we'll work to make improvements where necessary. Thank you, and we hope you will consider giving us another chance soon. Kind Regards,Monica HubertGeneral Manager
by A verified traveler
Posted 22 May 2024
The bar is great and so is the bartender.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Osama,Thank you for the kind review. We're glad you enjoyed the bar service, and we look forward to seeing you again at Hyatt Regency Sonoma Wine Country.Kind Regards,Monica HubertGeneral Manager
