Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
We booked a king bed room, we got a double queen but the beds were maybe full size at best and they refused to fix it even after I provided proof of booking. The pool was dirty, the curtains were ripped, the comforters had stains, there were dogs barking in the other rooms. The lobby is on the 2nd floor and our room was on the first and the 2nd floor hallway smelled terrible. Our room window was even with the parking lot so cars were parked two feet from our window. Housekeeping was knocking on our door at 8am and I saw her looking under to door for movement to see if we were there. Parking is $27 a day and the breakfast buffet is $20 a day. I won’t stay here again.
by A verified traveler
Posted 24 May 2024
Nice
by A verified traveler
Posted 14 May 2024
It was walking friendly near a church shops.
I wasnt pleased for the price of hotel, no bath tub, limited amount of tv stations. Rotary tv stations.
All in all pleased.
by A verified traveler from PORTLAND
Posted 13 May 2024
High quality hotel in a convenient location. Great service and very nice room.
Comment from Hotel Management
13 May 2024 by GM, Hotel Management
Great to have you spending time in Santa Fe.
by A verified traveler
Posted 11 May 2024
kind enough to return lost article...hurray for housekeeping
Comment from Hotel Management
13 May 2024 by GM, Hotel Management
Thank you for the recognition of the staff. travel safe.
by A verified traveler from Washington
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by GM, Hotel Management
Thank you for visiting Santa Fe. safe travels.
by A verified traveler
Posted 6 May 2024
Enjoyed the property and it was convenient to the sites in Santa Fe. My main issue was that my request for a king room was not met. We got 2 double beds. I was told that room type is not guaranteed through 3rd party booking. They did offer to switch us for the last 2 nights.
Comment from Hotel Management
10 May 2024 by GM, Hotel Management
Thank you for the review and staying in Santa Fe. Yes the 3rd party rooms are called run of house and subject to availability upon request. The desk does its best to accommodate all requests. Travel safe.
by A verified traveler
Posted 21 Apr 2024
At the rate we paid no BREAKFAST was included! $375 outrageous 😡
Comment from Hotel Management
21 Apr 2024 by gm, Hotel Management
Thank you for your feedback. The rates are competitive with all other down town Santa Fe hotels. Inflation and costs have gone up for all aspects of lodging. We do offer packages that include breakfast on the Hilton booking page. Travel safe.
by A verified traveler
Posted 18 Apr 2024
Advertised a free breakfast, but charged $20.00 per person for a complementary breakfast!
Comment from Hotel Management
18 Apr 2024 by GM, Hotel Management
Breakfast packages are part of our inventory, if you purchase a package breakfast is included. The breakfast buffet and live stations are 19. per person. I am sorry for you confusion.
by A verified traveler
Posted 4 Apr 2024
Clean room and a great location.
Comment from Hotel Management
4 Apr 2024 by GM, Hotel Management
Travel Safe, thank you for your business.
