Ratings based on 965 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Danika, Hotel Management
Thank you for your review! We appreciate your feedback and would love to know more about your experience to ensure we continue to improve.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
15 May 2024 by Danika, Hotel Management
Thank you for your amazing feedback! We're thrilled to hear that you had an absolutely incredible experience with us. We appreciate your support and hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 3 May 2024
Nice place
Comment from Hotel Management
7 May 2024 by DW, Hotel Management
Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay in the future!
by A verified traveler from Plymouth
Posted 2 May 2024
We had a great week at Buffalo Thunder. Nice room, service staff did a fine job. The artwork throughout the facility was remarkable.
Comment from Hotel Management
7 May 2024 by Danika, Hotel Management
Thank you for your fantastic review! We're thrilled to hear that you had a great week at Buffalo Thunder. It's wonderful to know that you enjoyed your room and that our service staff provided excellent service. We're delighted that you appreciated the remarkable artwork throughout the facility. We hope to welcome you back for another fantastic stay soon!
by A verified traveler
Posted 29 Apr 2024
We didn’t have much interaction with the staff. The hotel itself is nice however I found one strand of hair folded in the towel and one still attached to the shower wall! You would think at those nightly rates they would do a better housekeeping!
Comment from Hotel Management
7 May 2024 by DW, Hotel Management
Thank you for taking the time to share your feedback with us. We're glad to hear that you found the hotel itself to be nice. However, we apologize for the lapse in cleanliness you experienced during your stay. This falls short of our standards, and we will address this issue with our housekeeping team to ensure it doesn't happen again in the future. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a much-improved experience.
by A verified traveler
Posted 28 Apr 2024
very nice hotel in the middle of nowhere
Comment from Hotel Management
7 May 2024 by DW, Hotel Management
Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay in the future!
by A verified traveler
Posted 27 Apr 2024
The rooms were nice but not what we had booked. There is no more room service and they have limited restaurants. We attended a concert there and left leave early because the music was distorted, and the sound quality was really horrible. The concert is located in a ballroom with a stage. I will never attend a concert there again. They make a lot of money at this hotel, they should put that towards a concert hall or arena.
Comment from Hotel Management
7 May 2024 by Danika, Hotel Management
We sincerely apologize for the disappointing experience during your recent stay. It's disheartening to hear that the room didn't meet your expectations and that you experienced issues with sound quality at the concert. Your feedback on the need for a dedicated concert hall or arena is duly noted as we aim to enhance guest experiences. We regret any inconvenience from limited dining options. While room service is typically available, we apologize that it was unavailable that evening. Your feedback is invaluable, and we'll use it to improve. If there's anything else we can do to address your concerns, please reach out to us. We appreciate your feedback and hope to regain your trust in the future.
by A verified traveler
Posted 24 Apr 2024
Chair was torn and old in my room. Smelled like smoke
Comment from Hotel Management
7 May 2024 by Danika, Hotel Management
We appreciate you taking the time to provide feedback on your recent stay. We apologize for the inconvenience caused by the torn and old chair in your room, as well as the smell of smoke. This falls short of our standards, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay. If you have any further concerns, please feel free to reach out to us directly.
by A verified traveler
Posted 23 Apr 2024
Very quiet and clean. Love the environment and the staff was very friendly.
Comment from Hotel Management
7 May 2024 by Danika, Hotel Management
Thank you for your review! We're glad you enjoyed the quiet, clean environment and found our staff friendly. Your feedback is valuable to us. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
7 May 2024 by Danika, Hotel Management
Thank you so much for your fantastic review! We're thrilled to hear that you had a flawless experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future!
