Ratings based on 125 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
One of a kind view of the lake. Quiet and safe area. It is a bit isolated and one can only arrive by boat. Great stay.
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 14 May 2024
Beautiful location, hard to get to with the boats, but worth the experience
by A verified traveler
Posted 11 May 2024
This place is absolutely stunning and everyone who works there are super hospitable, would highly recommend
by A verified traveler
Magical place, a must go to on the Lake ♡
Posted 9 Mar 2024 on HotelsFirst of all, the property itself is gorgeous! Pictures don't do it justice... a wonderful place to come for at least 2 days...pure Magic! I want to specifically mention Jared Ramos, he stood out amongst the rest of the staff and lit up the restaurant with his bright smile and wonderful hospitality. The economy room (I stayed in 9) was stuffy rustic and never cooled off enough for me to sleep comfortably, I should have booked an upgraded room with a private bathroom. Food & drink were great with large servings; the best cacao I've ever had. Don't order the burger, there are much better options such as the eggplant parmesan, breakfast burrito (enormous), etc. There are purified water stations. You can pay 50Q to spend the day here without staying overnight. There is an extra fee to book the hot tub. Lake water is swimmable and clear on this part of the lake, although I wish they had a pool. Loved the hammocks. I would come back in a heartbeat! You need to beware that you need to be able to climb hundreds of stairs to have this amazing experience.
by A verified traveler
Couples trip to Lake Atitlan
Posted 9 Mar 2024 on HotelsBeautiful hotel and great service. Stayed for 3 nights and enjoyed our stay. Stayed in room 10, at the top of the property, beautiful views but LOTS of stairs. I’d recommend a room towards the bottom of the property next time!
by A verified traveler
Posted 5 Mar 2024
Three star rating because there were more cons than pros.
Pros: the lake views, the relaxation and unwinding, lake access.
Cons:
Location - almost “private”, away from main town (you can walk to two towns from the location), pretty much stuck there after a certain hour if you don’t want to pay extra for a private boat to go to another town or to get back
Room: Tiny, cluttered, no TV, no AC, lighting was horrible (on the plus side; no scorpions or spiders in my room during my stay)
Not handicap accessible. Steep stairs. I didn’t mind but beware because those stairs are the only way up and down.
Food: if stuck in the hotel, they offer food but it is not the best. Not even average. Got food poisoning my last night there from my last meal there. Had the sesame fish sticks with salad and rice.
I wouldn’t stay here again for all those cons. But I would however pay for a DAY PASS (50 quetzales) to enjoy the views and relaxation spots all over the hotel for the day.
by A verified traveler
Beautiful hotel but terrible room.
Posted 7 Feb 2024 on HotelsI would love to give this place 5 stars, it is objectively an extremely beautiful location, however the room that we were shown was quite honestly shockingly bad.
We booked a standard room that does not have an en suite. The room they showed us backed directly onto the restaurant (with a shared window that had to remain curtained at all times), the only bathrooms being through the restaurant and two flights of stairs away. I can’t imagine anyone who would be happy with this arrangement, having to scooch past people having their breakfast to use the bathroom first thing in the morning. We asked if there were any other rooms and it seemed as though they were expecting this complaint. The staff here are lovely but whoever designed this room was not thinking of the guests.
So I would stay again, but I would call beforehand to ensure I was not in room 5. I am not sure whether any of the other rooms are equally poorly designed.
by A verified traveler
Posted 27 Dec 2023
The place is amazing just breathtaking, staff super nice too, loved it.
by A verified traveler
Posted 15 Dec 2023
