Ratings based on 945 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
What I did not like about my room, the air conditioner is old the vent tabs were broken and made a lot of noise. One important note: when booking a room, please ask if you room is in the hotel, mine was besides the motel not in the hotel. The view from my room was horrible, my view, below my window there was a big metal box an then the parking lot.
by A verified traveler from Mount Vernon
Posted 29 May 2024
Attached to the hilton. All suites with two 50 Samsung smart tvs. Bathtooms were too small though. Plaza is dated. The budget friendly side of the Hilton. Wish free breakfast was included, its 21 dollars for the breakfast buffet. Staff were amazing though. The neighborhood is quite modern and safe. 24hr gym access. Definitely coming again
Comment from Hotel Management
29 May 2024 by Rodrigo Rivas Customer service, Hotel Management
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,
by A verified traveler
Posted 26 May 2024
Crown Plaza is Excellent, check in excellent, outstanding service! Employees treat you like Royalty
Comment from Hotel Management
28 May 2024 by Rodrigo Rivas Customer service, Hotel Management
Thank you so much for your delightful feedback! We're thrilled to hear that you had an excellent experience with us at Hilton San Salvador. Providing outstanding service and making our guests feel like royalty is always our top priority. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay soon!
by A verified traveler
Posted 22 May 2024
I always stayed there but this time the room had a smell and the worst thing there was no water so we left the hotel and hope i can get my money back
Comment from Hotel Management
28 May 2024 by Rodrigo Rivas Customer service, Hotel Management
We sincerely regret hearing about the inconveniences you experienced during your recent stay with us. We understand how frustrating it must have been to encounter a room that did not meet your expectations of cleanliness and comfort, and we deeply apologize for that. Additionally, it is unacceptable that you experienced a disruption in the water supply.We want to address these issues immediately and ensure that the necessary steps are taken to prevent this from happening again in the future. Please let us know by sending an email to customer.servicerd@agrisal.com with more details about your experience so that we can investigate and take appropriate corrective actions.Regarding your refund, we would be happy to assist you with that. Please contact us directly via our email or phone number so that we can process your request as soon as possible.We sincerely appreciate your loyalty as a frequent guest and regret that this experience did not meet your expectations. We hope to have the opportunity to regain your trust in a future stay with us.
by A verified traveler
Posted 13 May 2024
Everything was wonderful service was great. Security on the other hand not the great. The security staff are very rude and incompetent. They let people that are not staying in the hotel just walk in and use the facilities. And while me and my son were in the pool a man was taking pictures and masturbating. When I told security they just walk the guy out of the property. Both the employer and head of security were both very rude. Aside from that everything was wonderful
Comment from Hotel Management
28 May 2024 by Rodrigo Rivas Customer service, Hotel Management
We deeply regret the inconvenience caused and offer our sincerest apologies. Would you be so kind as to write to us at customer.servicerd@agrisal.com so that we can further investigate what happened?
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
28 May 2024 by Rodrigo Rivas Customer service, Hotel Management
Agradecemos sus amables comentarios sobre su reciente estancia en nuestro hotel. Queremos que sepa que hemos tomado muy en serio su retroalimentación y que estamos trabajando arduamente para evitar este tipo de incidentes. Su opinión nos motiva a seguir esforzándonos para brindarle experiencias memorables en el futuro. Esperamos tener pronto la oportunidad de atenderle nuevamente y superar sus expectativas.Atentamente,
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
28 May 2024 by Rodrigo Rivas Customer Service, Hotel Management
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,
by A verified traveler
Posted 20 Apr 2024
El desayuno me tomo 1 hora es lo único malo
Comment from Hotel Management
23 Apr 2024 by Rodrigo Rivas Customer service, Hotel Management
Agradecemos sus amables comentarios sobre su estancia en nuestro hotel.Queremos que sepa que tomamos muy en serio sus comentarios, y estamos trabajando arduamente para evitar que ocurran incidentes similares en el futuro. Su opinión nos motiva a esforzarnos por ofrecer experiencias memorables.Nos disculpamos sinceramente por cualquier inconveniente causado y esperamos tener pronto la oportunidad de darle la bienvenida nuevamente, donde esperamos superar sus expectativas.Saludos
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Rodrigo Rivas Customer service, Hotel Management
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,
by A verified traveler
Posted 30 Mar 2024
Lots of recreational area in the lobby to rest, I loved everything in general.
Comment from Hotel Management
1 Apr 2024 by Rodrigo Rivas Customer service, Hotel Management
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards
