Ratings based on 937 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tampa
Posted 27 May 2024
Clean facilities. Friendly staff. Great location.
Comment from Hotel Management
28 May 2024 by Rodrigo Rivas Customer service, Hotel Management
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,
by A verified traveler
Posted 22 May 2024
Property was perfect. Had a direct view of the volcano.
Comment from Hotel Management
28 May 2024 by Rodrigo Rivas Customer Service, Hotel Management
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,
by A verified traveler from Denver
Posted 8 May 2024
Great staff, wonderful central location. Safe, clean property with walkable neighborhood. There was a pagent going on, but there was still space in restaurants.
Comment from Hotel Management
9 May 2024 by Rocío Ruiz, Hotel Management
Dear Melinda:Thank you very much for sharing your comments with us! We are happy to know that your stay was a success. Waiting for your prompt visit again!
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by Rocio Ruiz, Hotel Management
Querido Samuel Agradecemos de manera especial por otorgarnos la máxima calificación. Estamos a sus ordenes
by A verified traveler
Posted 23 Apr 2024
This Hotel is very good. *Read the rest of the review but in short I can definitely recommend it** It is a large property with a large staff. This requires excellent management and it shows because it runs very well. I add that it hosts many large events and the staff is able to do that and make guests feel great. I have only great things to say about the individuals taking care of the rooms and specially the staff at the breakfast area. All very attentive, polite and good at what they do. I would recommend it but I will give a few heads up. Parking can be tricky if there is a large event going on but there is always parking, you just might have to take a few more steps. A/C was excellent. TV was good with some cable channels but local TV was snowy. Alarm clock available and hangers, etc. This was good.The one complain I have about the room I had is the noise. I could hear when someone in an adjacent room was taking a shower or when they left a phone on a table and it was vibrating.
I can in fact recommend this Hotel as it is in a very convenient location. GET THE ROOM/PACKAGE WITH BREAKFAST? It is excellent and they have an omelette station which was excellent and also a PUPUSA station (typical Salvadorean food) which will set a high standard for pushups. Excellent. There is a walk way to go to an adjacent building with a great food court as well. I still have to sort out a problem with my Hilton account and points but that is provably a website problem.
Comment from Hotel Management
23 Apr 2024 by Rodrigo Rivas Customer Service, Hotel Management
ith great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,
by A verified traveler
Posted 22 Apr 2024
Nice hotel very helpful staff
Comment from Hotel Management
22 Apr 2024 by Rodrigo Rivas Customer Service, Hotel Management
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,
by A verified traveler from torrance
Posted 21 Apr 2024
Comment from Hotel Management
28 May 2024 by Rodrigo Rivas Customer Service, Hotel Management
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,
by A verified traveler
Posted 21 Apr 2024
Unexpirenced Staff at check in. They told me that they couldn't give me the room i bocked because overbooking and changed me to a lower value room
Comment from Hotel Management
23 Apr 2024 by Rodrigo Rivas Customer service, Hotel Management
We appreciate your kind comments about your stay at our hotel.We want you to know that we take your feedback very seriously, and we are diligently working to prevent such incidents from happening again. Your opinion motivates us to strive for excellence in providing memorable experiences in the future.We sincerely apologize for any inconvenience caused and hope to have the opportunity to welcome you back soon, where we aim to exceed your expectations.regards,
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
5 May 2024 by Rodrigo Rivas Customer service, Hotel Management
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,
by A verified traveler from Mission Viejo
Posted 11 Apr 2024
We loved this hotel and I am so happy that we chose this hotel. The hotel staff was so friendly and inviting when we checked in and the hotel and grounds were beautiful. I was surprised at the quality and the selection of the food at the hotel restaurant, it was outstanding. Overall this hotel was one of the best that I have stayed in while visiting the city of San Salvador .
Comment from Hotel Management
12 Apr 2024 by Rodrigo Rivas Customer Service, Hotel Management
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,
