Ratings based on 977 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Need to have clear comunication with parking employees ( office)
by A verified traveler from Brookshire
Posted 4 Jun 2024
Great location
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Vicente, thank you for highlighting the excellent location of the Residence Inn by Marriott San Juan Isla Verde. We're delighted you enjoyed your stay and look forward to welcoming you back.
by A verified traveler
Posted 3 Jun 2024
Stay was great. The only minor concern is that the service at the onsite restaurant is a bit slow, but other than that I would recommend. Location is great!!!
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Latasha, thank you for recommending the Residence Inn by Marriott San Juan Isla Verde! We're delighted to hear you enjoyed your stay with us. Your feedback about the restaurant service is appreciated and will be reviewed further. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 2 Jun 2024
Nice hotel, close to everything
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Christine, thank you for your kind words. The team at Residence Inn by Marriott San Juan Isla Verde is delighted you enjoyed your stay and found the location convenient. We hope to welcome you back soon!
by A verified traveler
Posted 2 Jun 2024
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Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Angela, thank you for your review! The team at Residence Inn by Marriott San Juan Isla Verde is thrilled to hear that you had a wonderful stay. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 2 Jun 2024
The only thing I would change is the shower & sink in bathroom. The water goes everywhere while taking shower & makes a mess. The sink is to shallow so water gets everywhere while using.
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Onassis, thank you for taking the time to share your feedback. The observations regarding the bathroom have been noted. Despite this, we hope you enjoyed your overall stay at the Residence Inn by Marriott San Juan Isla Verde. We're looking forward to welcoming you back for an even better experience.
by A verified traveler
Posted 1 Jun 2024
Clean, quiet. Rooms are like new and everything is well kept.
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Maria, thank you for your wonderful review of Residence Inn by Marriott San Juan Isla Verde! We're delighted to hear you enjoyed the clean, quiet environment and well-kept, like-new rooms. We hope to see you again soon!
by A verified traveler
Posted 1 Jun 2024
New hotel and clean!
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Klaudia, thank you for sharing your positive experience at Residence Inn by Marriott San Juan Isla Verde. We’re delighted to hear you enjoyed our new and clean accommodations. We look forward to welcoming you back soon!
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Carmen M,Residence Inn by Marriott San Juan Isla Verde is thrilled you had such a great experience. The team looks forward to welcoming you back soon!
by A verified traveler
Posted 31 May 2024
The pool was not as clean as I expected
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Grisel, thank you for your valuable feedback. The team at Residence Inn by Marriott San Juan Isla Verde strives to maintain high standards and will look into your comments. We're glad you enjoyed your stay and hope to welcome you back soon.
