Ratings based on 571 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Authentic and classy
Comment from Hotel Management
2 Jun 2024 by Henry, Hotel Management
Thank you Brett,We look forward to your next visit with us.Henry NeumannGeneral Manager
by A verified traveler
Posted 30 May 2024
Good stay
Comment from Hotel Management
31 May 2024 by Henry, Hotel Management
Hi Tian!Thank you for staying with us!Henry NeumannGeneral Manager
by A verified traveler from Chicago
Posted 29 May 2024
the decor, cleanliness.,, staff and location
Comment from Hotel Management
29 May 2024 by Henry, Hotel Management
Thank you Jushbeen!We look forward to your next stay with us!Henry NeumannGeneral Manager
by A verified traveler
Posted 24 May 2024
The staff very attentive to your needs. The hotel very clean.
Comment from Hotel Management
26 May 2024 by Henry, Hotel Management
Thank you Maria!Delighted you enjoyed the stay.Henry NeumannGeneral Manager
by A verified traveler from Bethesda
Posted 22 May 2024
A masterpiece of historical renovation preserving the beauty of the Spanish era with hip contemporary touches. Front desk very friendly and very responsive.
Highly recommended!
Comment from Hotel Management
23 May 2024 by Henry, Hotel Management
Gracias Rafael!We are delighted you enjoyed the revamping performed to the building and service provided by our team. We look forward to your next stay with us.Henry NeumannGeneral Manager
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Henry, Hotel Management
Thank you Corey!Henry NeumannGeneral Manager
by A verified traveler
Posted 18 May 2024
great place to live in San Juan
Comment from Hotel Management
19 May 2024 by Henry, Hotel Management
Hi Jiayi,Thank you for staying with us. We are glad you enjoyed the stay!Henry NeumannGeneral Manager
by A verified traveler
Posted 15 May 2024
It was a beautiful property with a great location.
Comment from Hotel Management
15 May 2024 by Henry, Hotel Management
Thank you Susan!We look forward to your next stay with us!Henry NeumannGeneral Manager
by A verified traveler
Posted 13 May 2024
we had a perfect say at the property, well done !!
Comment from Hotel Management
13 May 2024 by Henry, Hotel Management
Hi Andreas!We are glad you had a perfect stay!Thank you,Henry NeumannGeneral Manager
by A verified traveler
Posted 1 May 2024
Overall, we had a great stay. The staff were all super friendly and knowledgeable about Old San Juan. From the moment we checked in until we checked out, every request (within reason) was met. Smaller details like a free umbrella, and complimentary chocolates really made us feel valued as customers. The hotel is beautiful and well decorated with a vibrant courtyard and bright yellow walls.
The rooftop pool area was also very clean and inviting with service and plenty of towels and water. The gym (located on the rooftop) was pretty small and cramped, but again, clean and maintained.
Now for the not so great parts… our room was NOISY both outside and in the hallways. There were times at night where you could hear people in the hallways or entering their rooms as though they were in the room with you. The street facing the front of the hotel was blocked to car traffic, but the perpendicular street (facing one wall of our corner room) was very loud. We heard protesters, church services, people yelling, loud cars, trash pick up, and loud music at all times during the day and evening (especially the weekend) up until 10:30 pm or so. It kept us up late some nights, so be wary that you will likely not be sleeping in most days. I don’t put that fully on the hotel and to their credit they offered free ear plugs.
We also attempted to rent the free bikes and they were pretty beat up and the tires were flat and needed to be pumped.
