Ratings based on 1,259 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Friendly and helpful
by A verified traveler
Posted 13 May 2024
I love how the clean your room everyday without asking them I love the pool & the beach the hotel is beautiful food is good yes it little expensive but it worth it if u going to Pr this will be the best hotel everyone pay just to come they have day pass for the pool & beach
by A verified traveler
Posted 11 May 2024
Our bathroom was extremely small, very uncomfortable. The rugs smelled moisty. The overall look of the hotel is old, beatiful but old , water was falling from the ceiling , the pos at the bar wouldnt accept apple pat and was outdated. Staff was great thow , and the spa is to die for.
Comment from Hotel Management
11 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your candid review. We're happy to know our amazing team and SPA were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.
by A verified traveler
Posted 11 May 2024
The location has many different walkable restaurants and supermarkets. In addition, it is located across from an Enterprise car rental. The hotel is clean and the staff was extremely welcoming.
Comment from Hotel Management
11 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for taking the time to leave us a review. We are glad that you appreciated our team and enjoyed your accommodations. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 May 2024
great stay!
Comment from Hotel Management
11 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 8 May 2024
Nice
Comment from Hotel Management
11 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 5 May 2024
The staff was amazing and so accommodating. We were able to check in early and they made sure the stay was nothing less than wonderful
Comment from Hotel Management
11 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 4 May 2024
Great hotel with a great lobby, bars and casino.
Comment from Hotel Management
11 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for the great rating and feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 29 Apr 2024
great time
Comment from Hotel Management
1 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for the great rating and comment regarding our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for the rating of our hotel! We are glad that you seemed to have enjoyed your stay and hope to see you again very soon.
