Ratings based on 2,246 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Relaxing
Comment from Hotel Management
6 Jun 2024 by Maria Vega, Hotel Management
Thank you for your stay with vs!
by A verified traveler
Posted 4 Jun 2024
The commodity and clean room.
Comment from Hotel Management
5 Jun 2024 by Maria Vega, Hotel Management
Thank you for reviewing our resort!
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Maria Vega, Hotel Management
Thank you for the score!
by A verified traveler
Posted 3 Jun 2024
Overall great visit. Just wished they had pamphlets of hotel and amenities. Some people want something they can hold and read besides pulling it up on the internet.
Comment from Hotel Management
5 Jun 2024 by Maria Vega, Hotel Management
Thank you for your stay and for all of your suggestions.
by A verified traveler
Posted 2 Jun 2024
Amazing ❤️
Comment from Hotel Management
3 Jun 2024 by Yaritza G, Hotel Management
Thank you for staying with us. Come back soon !
by A verified traveler
Posted 2 Jun 2024
Amazing stay at the resort
Comment from Hotel Management
2 Jun 2024 by Yaritza G, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted 1 Jun 2024
Rooms were dusty and moldy , bathroom sink had mold all over , floors full of sand and hairs.
Fans do not work at rooms and dining area in Palomino fans where broken .
The staff provided excellent service . Food was really good .
Comment from Hotel Management
2 Jun 2024 by Yaritza G, Hotel Management
Thank you for staying with us. We appreciate your feedback. This help us work to get better and offer a better experience to our guest. We will work towards this with great enthusiasm.
by A verified traveler
Posted 31 May 2024
Not what is on the pictures at all. Ver disappointed, outdated and moldy.
Comment from Hotel Management
31 May 2024 by Maria Vega, Hotel Management
Ms. Ayala, Thank you for your stay with us and for taking time to review our Resort. I am really sorry to hear about your experience and that we did not met your expectations. The Resort have beautiful renovated rooms available for our guest to select. We would have been more than happy to tried to accommodate during your stay with us. Our sincere apologies,
by A verified traveler
Posted 31 May 2024
Beautiful resort and Palomino Island is absolutely stunning. Very friendly and accommodating staff. Clean, safe and looking forward to returning soon.
Comment from Hotel Management
31 May 2024 by Maria Vega, Hotel Management
Thank you for your stay! Hope to welcome you back!
by A verified traveler
Posted 31 May 2024
Excelente todos sus empleados
Comment from Hotel Management
31 May 2024 by Maria Vega, Hotel Management
Gracias por reconocer a nuestros empleados .
