Ratings based on 87 Verified Reviews
3.5 Room cleanliness
3.4 Service & staff
3.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
the place is great, beachfront. the food is good and affordable, but the pool is quite dirty and bathroom smells not good
by A verified traveler
Posted 1 Apr 2024
Staff were attentive, but lack options for alcoholic beverages, very convenient to the beach, could used some work on making their pool/beach patio a little bit more desirable to chill, n relax.
by A verified traveler from Valley Village
Posted 2 Mar 2024
Opt in to book ocean front room to experience the breeze and sunset view!!
by A verified traveler
Posted 25 Feb 2024
We recently stayed at the Em Royalle, and I must say I was extremely disappointed with the overall experience. The hotel's attention to detail was shockingly poor, making my stay quite unpleasant.
Firstly, upon check-in, I noticed that the bed set was lacking a top sheet. Upon request, the staff insisted that that's how they make the bed. It was clear that the staff had not paid attention to detail.
Secondly, we were lacking basic toiletries such as towels, hand towels, shampoo, conditioner, toothpaste and toothbrushes. We asked for housekeeping services but they replaced the bath rug with a worn out rug, very poor.
Furthermore, the service was lackluster. The front desk staff seemed disinterested and unprofessional, failing to address my concerns promptly. Our room key kept on resetting at 12 noon and we have to request access from thr front desk. It was evident that there was a lack of proper training and supervision.
I was extremely satisfied with the kitchen services and the food was great. Location is pristine since the hotel is by the beach.
Overall, my experience at Em Royalle Hotel 2/5.
Recommendations:
• Improve cleanliness standards: Ensure that rooms are thoroughly cleaned and maintained to a high standard.
• Upgrade amenities: Provide guests with quality towels, toiletries, and other amenities to enhance their comfort.
• Enhance staff training: Train the staff to be more attentive, courteous, and professional in their interactions.
by A verified traveler
Posted 8 Feb 2024
Room was dirty. There was a roach in the bathroom
by A verified traveler
Posted 3 Feb 2024
Room is clean. The view is breathtaking. Staff is friendly. Overall it’s a beautiful place. We will recommend.
by A verified traveler
Posted 31 Jan 2024 on Hotels
Place needs update
by A verified traveler
Posted 21 Jan 2024
by A verified traveler from Lane Cove North
Posted 14 Jan 2024
We enjoyed our stay here. We love the pool and the beach. Friendly staff and beautiful location!
by A verified traveler
Posted 9 Jan 2024
