Ratings based on 1,175 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Room was very clean, and the staff was always helpful. Workers on the deck were fun and friendly. We would definitely consider staying again.
Comment from Hotel Management
14 Jun 2024 by Juan C., Hotel Management
Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you found our rooms very clean and our staff helpful. It's wonderful to know that our team on the deck made your stay enjoyable and memorable.We greatly appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.
by A verified traveler
Posted 13 Jun 2024
Good property for the area
Comment from Hotel Management
13 Jun 2024 by Betsy, Hotel Management
Hi Kevin:Glad you liked it!
by A verified traveler from bronx
Posted 12 Jun 2024
I enjoy my week at the hotel, the only thing the beach was unavailable.
Comment from Hotel Management
12 Jun 2024 by Juan C., Hotel Management
Thank you for your feedback. We're happy to hear that you enjoyed your week at our hotel. We are indeed located oceanfront and invite our guests to enjoy seaside sunbathing. Chairs, Towels and Umbrellas are available. The perfect spot to relax and read a book! However, our direct shoreline is quite rocky, and for your safety, we recommend avoiding swimming in these waters.For a more enjoyable swimming experience, we recommend visiting several swim-friendly beaches that are within walking distance from our hotel. We hope this helps for your future visits, and we look forward to welcoming you back soon.
by A verified traveler
Posted 11 Jun 2024
Had to wait hours for my room upon arrival.
Comment from Hotel Management
12 Jun 2024 by Juan C., Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced upon arrival.Our standard check-in time is 4 PM, and check-out is at 11 AM. While we strive to accommodate early arrivals, we cannot always guarantee immediate room availability. However, we were pleased to be able to check you in an hour before our standard check-in time at 3 PM.For future stays, if you anticipate arriving earlier than 4 PM and require immediate access to your room, we recommend booking the room for the night prior to your arrival. This ensures that your room is ready upon your arrival.We appreciate your understanding and hope to have the opportunity to welcome you back soon.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Juan C., Hotel Management
Thank you for your perfect score!
by A verified traveler
Posted 9 Jun 2024
The infinity pool allows for an amazing view of the ocean. The staff was friendly and many were funny. When our luggage was late to arrive, they helped provide some essentials we needed such as a toothbrush and toothpaste. Many things are within walking distance. They provided great suggestions of things to do.
Comment from Hotel Management
12 Jun 2024 by Omar Rivera , Hotel Management
Dear HilaryThank you very much for your feedback it is a pleasure for us to know that you had a great time in our beautiful property.
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Omar Rivera , Hotel Management
Dear AhmedThank you for your feedback, we are very happy to know that you had a great experience in our beautiful property. Thank you
by A verified traveler
Posted 5 Jun 2024
Beautiful ocean view rooms!
Comment from Hotel Management
6 Jun 2024 by Juan C., Hotel Management
hank you for your wonderful feedback! We're happy to hear that you enjoyed the beautiful ocean view from your room. We look forward to welcoming you back for another memorable stay!
by A verified traveler
Posted 5 Jun 2024
Beautiful facility, good food excellent service.
Comment from Hotel Management
6 Jun 2024 by Juan C., Hotel Management
Thank you for your kind words! We're thrilled to hear that you enjoyed our facility, food, and service. We look forward to hosting you again soon!
by A verified traveler
Posted 5 Jun 2024
We enjoyed our stay for our first visit to San Juan. The hotel is beautiful and right on the beach with a lovely pool area. The dining was good and we were upgraded to an ocean view room. Excellent service and stay overall!
Comment from Hotel Management
6 Jun 2024 by Juan C., Hotel Management
Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed your first visit to San Juan and that you appreciated our beachfront location, lovely pool area, and dining options. It's wonderful that you were able to enjoy an upgraded ocean view room. We look forward to welcoming you back for another excellent stay!
