Ratings based on 362 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Great location, very beautiful boutique hotel, excellent breakfast
Freddy is a gentleman.
Comment from Hotel Management
12 Jun 2024 by FREDDY, Hotel Management
Thank you very much for your visit. We hope to see you soon. Welcome to PR.
by A verified traveler
Posted 9 Jun 2024
Excellent service! Attention to detail! We arrived and it smelled amazing at all times! Freddie greeted us with mimosas! The rooms were spotless and quiet at night time. The breakfast was 10/10 and was included in our stay and the coffee was delicious! We also enjoyed our time in the rooftop jacuzzi which we separated beforehand. Thank you for your attention to detail from your warm welcome and to holding our bags after checkout. We will come back soon! We have stayed in many places in San Juan before and this was our best yet!
Comment from Hotel Management
10 Jun 2024 by FREDDY A. , Hotel Management
Thank you very much for you visit. We hope to see you soon.
by A verified traveler
Posted 2 Jun 2024
Quiet and very clean property. Walking distance from everything you will need in old San Juan!
Comment from Hotel Management
6 Jun 2024 by FREDDY A., Hotel Management
Thank you very much for staying with us.
by A verified traveler
Posted 1 Jun 2024
From the start, it was a wonderful experience. We were met at the door by the hotel manager as we pulled up. He brought us in and reviewed the amenities and rules, while we sipped on mimosas. The room was beautiful, spacious and extremely clean. The a la carte breakfast was delightful, and we felt like we were in a 5 start restaurant. Not just the food, but the coffee options too. The location was extremely convenient because it is a short 1 minute walk to Plaza de Colon, which is a common pickup spot for tours and Uber. Old San Juan is pretty safe already, but the security measures at the hotel eliminated any lingering thoughts of danger. The hotel staff bent over backward to make it an amazing experience. Probably the best hotel stay I've ever had. A
Comment from Hotel Management
2 Jun 2024 by TERESA, Hotel Management
Thank you very much for this amazing review, it was our pleasure been able to look after your accommodation while visiting the Island. We hope to see you soon.
by A verified traveler
Posted 29 May 2024
Lovely, small, and friendly hotel. We got a great welcoming upon arrival by one of the owners. They had a few, well selected, options for breakfast. Incredible service by the staff, made us feel seen and important. The food was delicious, and we did not leave hungry. The inside felt luxious and so did the rooftop with jacuzzi. Convenient location, everything is within walking distance.
Comment from Hotel Management
30 May 2024 by FREDDY , Hotel Management
Thank you very much Erik for staying with us, it was our pleasure been able to look after your visit.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
27 May 2024 by FREDDY A., Hotel Management
Muchas gracias por su visita.
by A verified traveler
Posted 27 May 2024
Beautifully restored colonial property. Our host was helpful and enthusiastic about showing us the guesthouse and giving us tips about exploring the city. She also recommended a walking architectural tour that we and several guests took and loved. Breakfast was wonderful. We loved our stay!
Comment from Hotel Management
27 May 2024 by FREDDY A, Hotel Management
Thank you very much for your visit, we hope to see you soon at 352 GUEST HOUSE
by A verified traveler
Posted 30 Apr 2024
We had a wonderful stay at 352 Guest House. We had a balcony room on the second floor. It’s really a very beautiful, relaxing hotel. The location in old San Juan was so convenient for walking around. The service was great as well as fantastic breakfast!
Comment from Hotel Management
30 Apr 2024 by FREDDY A. , Hotel Management
Thank you very much for staying with us.
by A verified traveler
Posted 29 Apr 2024
This boutique hotel is absolutely amazing! The customer service is better than any 5-star hotel chain. The rooms are extremely clean and well maintained. The made to order complimentary breakfast is flavorful and tasty. The service we received from the moment we entered the hotel is cannot be compared to any hotel. The welcome mimosas was a great touch after a long flight. I will ONLY STAY HERE when I am visiting San Juan! Last, the hotel is close to EVERYTHING! Everything is within walking distance. Even though the hotel is in Old San Juan and very convenient it is very quiet. I don’t know how they are doing it but I am happy! Thank you!
Comment from Hotel Management
29 Apr 2024 by FREDDY A., Hotel Management
Thank you very much for staying with us, we really appreciate the feedback. Please come back soon.
by A verified traveler
Posted 22 Apr 2024
Amazing and extremely Cousy place to stay, Welcoming staff (in particular Teresa) always welcoming and making you feel at home. Location is great and central to all tourists areas. Breakfast is delicious. Definitely a place that we will visit again.
Comment from Hotel Management
22 Apr 2024 by TERESA, Hotel Management
Thank you very much for you visit. We are happy to read your feedback. Thank you for the comment.
