Ratings based on 967 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Property is a beautiful historic building, but parking was overpriced. Valet is $51 for over night. Convention Center is a small walk across the street, but still cost us $44 dollars for parking from 2am - 12pm ( 10 hours - $1 every 15 minutes ).
Comment from Hotel Management
4 Jun 2024 by Front Desk, Hotel Management
Thank you for your review. We look forward to your next stay with us. - Hotel Management
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Front Desk, Hotel Management
Thank you for your review. We look forward to your next stay with us. - Hotel Management
by A verified traveler
Posted 28 May 2024
Great distance from convention hall
Comment from Hotel Management
30 May 2024 by Front Desk, Hotel Management
Thank you for your review. We look forward to your next stay with us. - Hotel Management
by A verified traveler from Saratoga Springs
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by JL, Hotel Management
Thank you for taking the time on sharing us your feedback. We hope to welcome you back in the future
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by JL, Hotel Management
Thank you for taking the time on sharing us your feedback. We hope to welcome you back soon!
by A verified traveler
Posted 20 May 2024
This trip to the Westin San Jose was great, really nice place. The shower was amazing, rainfall shower head and it got hot quickly. The staff is very helpful. But there are a few things they could do better on. 1 - This is such a fancy hotel, why do they skimp on their toilet paper? Most everything else was first class, but why use TP that I is worse than what you will find in the bathroom at a gas station. 2 - They don't tell you about pet fees and "mandatory" valet parking. The only reason it is needed is because there isn't really a choice as there are no other lots close by.
The pet fee is $40 a night, the valet parking is $51 a night and the parking is offsite. I will give credit to their valet employees, they were quick to check us in and quick to retrieve your car. 3 - Another thing about going first class but then failed in an area would be their TV's in the rooms. There was no ability to access streaming services on them, they have Direct TV which sounded great, but they have the lowest selection of channels I would expect in a hotel as first class as this ones wants to be. We had a great stay, but these 3 items could use some attention, and Expedia could have added in the parking situation and the pet fee.
Comment from Hotel Management
21 May 2024 by JL, Hotel Management
Thank you for taking the time on sharing us your feedback. We apologize for any inconvenience that you experience while staying with us. We hope to welcome you back in the future.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Front Desk, Hotel Management
Thank you for your review. We look forward to your next stay with us. - Hotel Management
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by JL, Hotel Management
Thank you for taking the time on sharing us your feedback. We apologize for any inconvenience that you experienced while staying with us.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by JL, Hotel Management
Thank your to taking the time on sharing us your feedback. We apologize for any inconvenience that you experienced while staying with us.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by JL, Hotel Management
Thank you for taking the time on sharing us your feedback. We hope to welcome you again in the future.
