Ratings based on 342 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fort Lauderdale
Posted 24 May 2024
The hotel staff is Aces! Rooms are always super clean. Food and bar is high class. Would recommend Signia in San Jose to anyone visiting the area.
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Alexander,Thank you for your perfect rating and thoughtful recommendation. It was such a pleasure to welcome you back to Signia by Hilton San Jose. We work hard to meet expectations like yours, and we’re happy to hear our impeccable accommodations, hospitable team, and excellent amenities hit the mark for you. Take care, and know we look forward to your return!The Signia by Hilton San Jose Team
by A verified traveler from Pheonix
Posted 24 May 2024
After dark, it's not the safest area to walk around by yourself, but the bar and Robata restaurant is perfect.
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Danielle,We appreciate receiving feedback on your recent Signia by Hilton San Jose stay. It's great that our central location and delectable on-site restaurants elevated your experience on our property! Understandably, there are valid safety concerns when leaving the hotel after dark. We take guest safety very seriously and provide various dining options so our guests don't have to leave to enjoy the mouthwatering meals they crave. Thank you again for your review. We can't wait to give you another fantastic experience when you return to San Jose!The Signia by Hilton San Jose Team
by A verified traveler
Posted 23 May 2024
Everyone was REALLY nice and the hotel was mostly nice.
Pros: we were here for a graduation and it was easily walkable, the valet service was spot on all the time and the room was a nice size.
Cons: The shelf in our shower was barely hanging on, the coffee maker was dysfunctional and breakfast was pretty terrible.
I will also note two things:
1. The bed was incredibly comfortable
2. Muhammed (at entrance) was WONDERFUL. He should get a raise!
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Kristina,Thank you for sharing your detailed feedback. We're glad you appreciated our friendly team, convenient location, and comfortable bed. Your positive remarks about the valet service and Muhammed's outstanding assistance are much appreciated. We're concerned about the issues with the shower shelf, coffee maker, and breakfast, and we'll take care of these as soon as possible. We look forward to welcoming you back for a more seamless stay in the future.The Signia by Hilton San Jose Team
by A verified traveler
Posted 23 May 2024
by A verified traveler
Posted 19 May 2024
A basically nice hotel with mediocre staff. Poor signage to direct to elevators and meeting rooms. Felt very stark inside, as no art on any of the large walls. The room was clean and the bed comfortable. But there was no hot water; it was just lukewarm. Not even a "sorry to hear that, just a "we'll let maintenance know".
Would not return.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Marcia,Thank you for being our guest recently. While we appreciate you mentioning our clean and comfortable accommodations, we regret your disappointment with your stay. Your feedback will be shared internally to ensure any necessary adjustments are made promptly. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating.The Signia by Hilton San Jose Team
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 11 May 2024
Clean and nice
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Kailyn,Thank you for your feedback! We're delighted to hear you enjoyed our accommodation. We look forward to welcoming you back soon for another pleasant stay.The Signia by Hilton San Jose Team
by A verified traveler
Posted 9 May 2024
Very modern and smelled good
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Kimberly,Thank you for your short but sweet five-star review. We are delighted you enjoyed your time at Signia by Hilton San Jose and look forward to welcoming you back again soon.The Signia by Hilton San Jose Team
by A verified traveler
Posted 8 May 2024
Valet was prompt and attentive. All other staff especially the front desk was rude and unwilling to help me with a problem. The hotel was spacious and clean but there was very little signage or communication from staff regarding amenities and their locations, directions by elevators with room # or exit signs.
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Dear Kristi,Thank you for your recent stay and feedback. We are pleased to hear you had a good experience with our valet and found our hotel spacious and clean. That said, we apologize for any disappointment you felt during your stay with other staff and signage. It's our goal to provide a memorable experience at a great value, and we appreciate you sharing your thoughts. If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.The Signia by Hilton San Jose Team
by A verified traveler
Posted 5 May 2024
