Ratings based on 951 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
31 May 2024 by Raul Aguilera, General Manager, Hotel Management
We're incredibly grateful for your fantastic rating! Your perfect 5-star feedback speaks volumes, and it reassures us that we're on the right track in providing exceptional experiences for our guests. Your positive words are deeply appreciated, and we can't wait to have you as our guest again in the near future. Our team will be ready to make your next stay even more remarkable.Regards, Raul Aguilera, General Manager
by A verified traveler
Posted 25 May 2024
Worst experience ever.
Comment from Hotel Management
27 May 2024 by Raul Aguilera, GM, Hilton Los Cabos Beach Resort, Hotel Management
Hello Jesus,Thank you for choosing our Hilton Los Cabos Beach Resort. Your review is certainly atypical and so we would love to understand more about your experience. In the interim, we have ensured a proper investigation and follow-up are conducted and if necessary, action will be taken.We would be honored to welcome you back for an heightened experience with incomparable, delicious cuisine, wonderful spa and wellness treatments, paired with spectacular views, and showcasing stellar service.Your feedback has been heard and we apologize for not meeting your expectations this time. Again, at your earliest convenience, please share an email address where we may contact you to discuss your visit in more detail. Kindest regards,Raul Aguilera, GM
by A verified traveler
Posted 24 May 2024
Lovely property and they allow pets!
Comment from Hotel Management
27 May 2024 by Raul Aguilera, GM, Hilton Los Cabos Beach Resort, Hotel Management
Hello Marco,Thank you so much for taking the time to review your recent stay at our Hilton Los Cabos Beach Resort! What a pleasure to read that your experience with us was nothing short of exceptional. We do strive to deliver outstanding experiences for all our guests, including the furry ones, and we always appreciate when we achieve our goal. Thank you again and we look forward to your next visit!Kindest regards,Raul Aguilera, GM
by A verified traveler
Posted 12 May 2024
Clean, rooms are great and so are the pools and the grounds
Comment from Hotel Management
16 May 2024 by Raul Aguilera, GM, Hilton Los Cabos Beach Resort, Hotel Management
Hello Jorge,Ours is a beach resort, offering a truly unforgettable, serene vacation and stunning views of unspoiled beach and the Sea of Cortez - a true escape from the chaos of the modern world, and creating a perfect backdrop for beautiful photos. Please do let us know when you're ready for another luxurious and relaxing stay with impeccable service. We will ensure that your next trip to our enchanted Hilton Los Cabos Beach Resort is just as lovely as this one! All the best,Raul Aguilera, GM
by A verified traveler from Woodbridge
Posted 23 Apr 2024
Pool and garden only - the rest I’ll be writing a lengthy letter to Hyatt about. So disappointed with Hyatt !!!!!!
And tbh Expedia too for lack of help along the way.
Comment from Hotel Management
24 Apr 2024 by Raul Aguilera, GM, Hilton Los Cabos Beach Resort, Hotel Management
Dear Giovanna Maria,Thank you for leaving a review. We ultimately view this as a missed opportunity to provide you with the stellar and seamless experience we promised. We hope in light of our enviable location with unparalleled views, the verdant landscaping throughout the property, and our commitment to impeccable service that you will consider visiting us again so we may have the opportunity to provide you with the flawless experiences we are known to create. Please let us know and our team will be happy to welcome you back.Kindest regards,Raul Aguilera, General Manager
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Raul Aguilera, General Manager, Hotel Management
Dear Lisa,A heartfelt thank you for taking the time to share such an excellent rating! We're elated to learn about your memorable stay, particularly the interactions with our team that made it special. Our commitment is to provide unparalleled service, and knowing our staff has made a significant impact on your visit brings us immense joy. Thanks once more for acknowledging their dedication. We can't wait to host you again for another fantastic experience.Regards, Raul Aguilera, General Manager
by A verified traveler
Posted 9 Apr 2024
Very nice stay here, food was delicious but very expensive!
Comment from Hotel Management
14 Apr 2024 by Raul Aguilera, General Manager, Hotel Management
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, Raul Aguilera, General Manager
by A verified traveler
Posted 7 Apr 2024
I WILL BE BACK!
Comment from Hotel Management
14 Apr 2024 by Raul Aguilera, General Manager, Hotel Management
Your outstanding rating warms our hearts! We're thrilled to hear that our service and product quality left such a positive impression on you. Our team will be overjoyed to receive your fantastic feedback. Your commendation will be shared with them, serving as motivation for their continued dedication. We eagerly anticipate the opportunity to welcome you back soon for another exceptional stay!Regards, Raul Aguilera, General Manager
by A verified traveler
Posted 6 Apr 2024
An amazing property! The grounds are delightful. The concierge was helpful. The pool and beach is incredible and the staff was wonderful.
Comment from Hotel Management
14 Apr 2024 by Raul Aguilera, General Manager, Hotel Management
Your glowing review has made our day! We're grateful for your exceptional rating and thrilled to have exceeded your expectations. Your feedback will be relayed to our team, who will be delighted to hear about your positive experience. We eagerly anticipate the chance to host you again soon for another outstanding stay!Regards, Raul Aguilera, General Manager
